This position is responsible for supporting the organisational goals by providing accurate and timely, collection of outstanding debt and for contacting customers where their debt has exceeded the due date of payment to negotiate payment timing; maintaining and fostering professional relationships with internal and external customers; providing appropriate controls, monitoring and reporting on collections activities; and delivering on agreed KPI’s and reporting frameworks.
Skills and Experience
- Strong financial accumen, including some knowledge/experience with payment plans and accounting procedures
- Solid numerical and excel skills
- High level of attention to detail
- Good negotiating skills, with the ability to deal with difficult customers;
- Ability to critically analyse information and solve problems
- Communicates professionally, with good verbal and written communication skills
- Strong organisational and prioritisation skills – able to meet specific deadlines and reports regularly on progress
About you
- Customer Service Orientation
- Has a high level of initiative and a continual improvement mindset
- Has integrity and strong understanding of qualified ethics
- High level of motivation, energy and drive to achieve
- Demonstrates patience and resilience
- Can build and establish relationships with key stakeholders
Job Benefits
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
- Learn more by watching https://www.youtube.com/watch?v=j07XRviL-WM