About the role
The Community Services Partner is responsible for coordinating safe, person-centred services that align with each individual's needs, preferences, and goals. Working collaboratively with NDIS participants, aged care clients, and their families, they plan, monitor, and review supports to ensure high-quality outcomes while promoting and safeguarding each person's rights, dignity, privacy, independence, informed choice, cultural identity, and professional boundaries.

Key responsibilities

- Complete intake, assessments, care and service planning, reviews and other client-related documentation
- Develop and review individualised care and support plans that reflect assessed needs, goals, preferences, funding and service agreements with transparent instructions for support workers
- Maintain regular contact and monitor service quality, safety, satisfaction and progress towards the individuals goals
- Respond to changing needs, incidents, hospital admissions and service disruptions
- With consent, liaise with families, representatives, professionals and external providers, coordinating referrals or specialist advice where required
- Escalate unmet needs, service gaps, funding concerns and significant risks
- Liaise with Service Delivery Coordinator to address client and service-related concerns,



manage risks and work to improve participant outcomes
- Participate in rotating on-call roster About you
- Able to work collaboratively with co-workers, work autonomously and liaise with both internal and external stakeholder
- Understanding of both the NDIS & Aged Care Standards & Code of Conduct
- Ability to coordinate client intake, referrals, service delivery, identify change in client needs or emerging risks and escalate concerns
- Strong communication and relationship-building skills
- Ability to monitor quality of care and services, maintain accurate client records and work within required timeframes
- Current NDIS Worker Screening Clearance
- Current Working with Children/Blue Card
- Current First Aid & CPR certificate
- Current and valid Australian Drivers Licence
- Reliable, registered vehicle
- Current and valid Comprehensive Car Insurance
- Certificate III Individual Support in Disability desirable or willing to obtain within 12 months of commencement date
- Current registration with the Australian Health Practitioner Regulation Agency (AHPRA), where applicable
- Any other licence, clearance, registration, qualification or standard credential reasonably required by law, a regulatory authority or the inherent requirements of the position

📌 Community Services Partner (Mackay)
🏢 CareFirst Community
📍 Mackay