IT Support Analyst – Level 2 South Sydney, NSW | Hybrid | $75,000 | Permanent
- Permanent opportunity based in South Sydney, offering a salary of $75,000 and flexible hybrid working arrangements.
- Provide Level 2 technical support across Microsoft 365, Windows, Active Directory and end-user technologies.
- Gain exposure to a broad range of technical environments, with opportunities to further develop your skills across cloud, networking and infrastructure.
- For further information, please contact Eoin Meehan on [email protected] or call 0480 509 259 . WHO ARE WE? We're working with an Australian technology business looking to bring an experienced Level 2 IT Support Analyst into its South Sydney team. Supporting a range of customers and technical environments, the business is looking for someone who enjoys troubleshooting, resolving technical issues and delivering reliable IT support. This is a great prospect for someone with a strong foundation in IT support who is comfortable handling Level 2 escalations and wants to continue developing their technical expertise. You'll be joining a supportive team of IT professionals, gaining exposure to different technologies and working in an environment where you can further build your experience across Microsoft systems, networking and infrastructure. WHAT WILL YOU BE DOING? As a Level 2 IT Support Analyst, you'll be responsible for providing second-level technical support, investigating and resolving escalated issues across hardware, software, user accounts, applications and general IT systems. You'll take ownership of technical incidents,



troubleshoot more complex problems and work towards effective resolutions while ensuring users receive a high standard of customer service. Working primarily across Microsoft 365, Windows operating systems and Active Directory, you'll handle user administration, application support, device configuration and advanced troubleshooting. You'll also gain exposure to networking, cloud technologies and infrastructure systems, working alongside senior engineers when dealing with more complex technical issues. Alongside your day-to-day support responsibilities, you'll manage escalated support tickets, maintain accurate technical documentation and assist with routine system maintenance and IT administration tasks. You'll work closely with the wider technical team, contribute to continuous improvements and further develop your technical knowledge through hands-on experience and ongoing learning opportunities. WHAT YOU NEED TO HAVE...
- Previous experience in a Level 2 IT Support, Service Desk, Desktop Support or similar technical position, ideally within an MSP or IT services environment.
- Hands-on experience supporting and troubleshooting Microsoft 365 applications, including Outlook, Teams and other Microsoft productivity tools.
- Strong understanding of Windows desktop operating systems, including troubleshooting,



installation and configuration.
- Experience with Active Directory, including user account administration, group policies, permissions and access management.
- Good understanding of networking concepts, including DNS, DHCP, IP addressing and connectivity troubleshooting.
- Exposure to Microsoft Azure, Intune, Windows Server or similar infrastructure technologies would be beneficial.
- Experience investigating and resolving escalated hardware, software, application and end-user issues.
- Familiarity with IT ticketing systems, managing incidents and maintaining accurate technical documentation.
- Ability to prioritise competing support requests, troubleshoot problems independently and take ownership of technical issues through to resolution.
- Strong communication and customer service skills, with confidence supporting both technical and non-technical users.
- A proactive approach to problem-solving, with a genuine interest in technology and continuing to develop your technical skills.
- Previous experience supporting multiple customer environments would be advantageous. TO APPLY… Please either apply online or email me directly at [email protected] . For further information, call me on 0480 509 259 . I'm available from 7am until 10pm to suit your schedule. If unavailable, leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

📌 IT Support Engineer – Level 2 (Sydney)
🏢 Searchability®
📍 Sydney