Job Title : Ms Dynamics CRM Support

Location:
Sydney Mode: Permanent

Job Description

Key responsibilities
- Provide L1/L2/L3 support for Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
- Troubleshoot application issues, workflows, plugins, and business process flows.
- Manage users, security roles, teams, permissions, and access issues.
- Support entities/tables, forms, views, dashboards, and business rules.
- Investigate data issues and perform SQL queries where applicable.
- Monitor integrations with Power Automate, APIs, and external applications.
- Handle incidents, service requests, root-cause analysis, and SLA compliance.
- Coordinate with developers and functional consultants for bug fixes and enhancements.



Required skills Total Experience
- 5+years
- Microsoft Dynamics CRM / Dynamics 365 CE.
- Basic understanding of Dataverse and model-driven apps.
- Workflows, business rules, and Power Automate.
- Basic SQL and data management.
- Familiarity with plugins, JavaScript, and C# is beneficial.
- Incident management tools such as ServiceNow or Jira.
- Positive communication and troubleshooting skills. Interested candidates can send their updated resume to Dhivya.
[email protected] or reach me @ M: 61283195529

📌 MS Dynamics CRM Support (Sydney)
🏢 CareCone Group
📍 Sydney