About the role
Unlike a typical café management role, you won't need to manage bills or suppliers, allowing you to focus on what matters most: leading the team, delivering excellent customer service, running a smooth café. Usual working days will be 5 days per week, typically Wednesday to Sunday but we are looking for someone that can be flexible to work up to 7 days on occasion.
Key responsibilities
- Manage day-to-day café operations including staff rosters, inventory control, and quality assurance.
- Manage store opening hours during public holidays and closure periods on Google, Facebook, Too Positive To Go and other online services.
- Lead, train, and mentor our team of café assistants.
- Drive sales and maintain a welcoming, high-energy environment for local workers and pie enthusiasts.
- Ensure strict compliance with food safety and hygiene standards.
- Develop and maintain delivery food applications (Uber, Door Dash, etc.). About you
- Proven experience in café, restaurant, or quick-service restaurant management.
- A "hands-on" leadership style with excellent customer service and communication skills.
- Confident coffee-making skills — barista experience essential.
- IT savvy – experience in managing café/restaurant related software applications.
- Passionate about Australian food culture and the iconic Garlo's brand. Benefits
- Support from an experienced Head Office team who provide administrative backing, systems and guidance.
- Free allocation of pies each week.
- Half Price at our Café.
- Off-street parking.
- Great work-life balance: 2 week shutdown over Christmas & we shut for all public holidays.
- A supportive and inclusive workplace that values its people.
- Development opportunities.
About us
Garlo's Pies is a proudly 100% Australian-owned family business renowned for crafting premium-quality pies and pastry products. We service over 400+ food service customers, major supermarkets, airlines across Australia, and export to 9 countries worldwide.