Artav Australia is a leading Australian manufacturer and supplier of professional hair care and beauty products, servicing both the Australian and international export markets. As a family-owned and operated business established in 1954, we pride ourselves on delivering quality Australian-made products and exceptional customer service. We currently have an exciting opportunity fora Customer Service & Administration Officer to join our friendly and supportive team at our Regency Park head office. We are seeking an organised, dedicated and reliable individual with a professional attitude, excellent communication skills and the ability to work both independently and as part of a team.

About the Role
This is a varied, full-time position involving basic and general office administration, customer service, order processing and reception duties.

Key responsibilities
include:
- Processing national and international customer orders accurately and efficiently.
- Preparing and processing invoices in a timely manner.
- Providing friendly and professional customer service via phone and email.
- Assisting customers with orders, product enquiries, stockist information, deliveries and general sales enquiries.
- Checking customer orders for accuracy, including quantities, samples, promotional offers and marketing materials.
- Liaising with sales, warehouse and other internal departments to ensure a high standard of customer service.
- Managing incoming calls and general reception duties.
- Performing general office administration,



including data entry, filing, scanning and document management.
- Assisting with accounts administration, including debtor receipting, credit card payments and freight account checking. About You To be successful in this role, you will ideally possess:
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- A friendly, professional and positive attitude.
- Good computer skills including data entry and a willingness to learn recent systems.
- The ability to prioritise tasks and work efficiently with minimal supervision.
- A reliable, punctual and dedicated approach to work.
- The ability to work independently as well as collaboratively within a team.
- A willingness to learn and take on a variety of responsibilities. Previous office administration or customer service experience would be advantageous but is not essential, as full training will be provided.

What We Offer

- A full-time position within an established Australian family-owned business.
- A friendly, supportive and professional team environment.
- On-the-job training and ongoing development.
- A varied role with opportunities to develop valuable administration and customer service skills.
- The opportunity to be part of a proudly Australian-owned and operated company with over 70 years of experience.

How to Apply
Please submit your resume along with a brief cover letter outlining your interest in the position.

📌 Customer Service (Regency Park)
🏢 Artav Australia
📍 Regency Park