We're working with a major resources organisation in Townsville looking for a Junior Service Desk Analyst to join its IT support team. This is a great opportunity for a recent IT graduate, current university student or someone early in their IT career who wants to gain hands-on experience within a large operational environment.
Your new role
You'll join an established IT support team providing frontline support to users in a hands-on operational environment. This is an initial contract through to 1 January 2027, with a view to extend, based in Townsville.
The role operates across a flexible shift-based roster. During the initial training period, hours will generally range from 15 to 32 hours per week, depending on operational requirements and available shifts, with scope for hours to increase as you become established in the role.
Your day-to-day responsibilities will include:
Windows and Microsoft 365 support
User accounts and access
Incident logging, triage and troubleshooting
End-user devices and applications
General IT support and customer service
What you'll need to succeed
This role would suit someone looking to take their first steps into an IT career. You'll ideally have:
Completed or currently studying for an IT degree, diploma or similar qualification A basic understanding of Windows and Microsoft environments An interest in IT support and troubleshooting
Strong communication and customer service skills A willingness to learn and develop your technical skills The ability to work on-site in Townsville
Flexibility to work across the required shift roster
What you'll get in return
This is a great opportunity to build real-world IT experience within a large enterprise environment, while learning from an established support team.
You'll receive
Up to $37.50 per hour super
Hands-on enterprise IT experience
Structured training and development
Exposure to a large-scale operational environment The opportunity to increase your hours as you become established in the role
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion on your career. Please click here to apply.
📌 Junior Service Desk Analyst (Townsville)
🏢 Alana DeLisle
📍 Townsville
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