Key Responsibilities

- Administer and maintain the ServiceNow platform and associated applications.
- Perform user administration, role assignments, groups, and access management.
- Configure forms, workflows, UI policies, business rules, notifications, and catalogs.
- Monitor instance health, performance, and system integrations.
- Execute platform upgrades, patching, cloning, and release management activities.
- Manage CMDB health, data quality, and platform governance.
- Support Incident, Change, Problem, Request, and Service Catalog modules.
- Coordinate with developers and stakeholders for production deployments.
- Create platform documentation, SOPs, and knowledge articles.
- Ensure adherence to ServiceNow best practices and security standards.

Required Skills





- Strong ServiceNow Administration experience.
- Experience in ITSM implementation and support.
- Knowledge of Service Portal, CMDB, Discovery, and Integration Hub.
- Understanding of ACLs, User Criteria, Roles, and Security Architecture.
- Experience with REST/SOAP integrations.
- Valuable understanding of ITIL processes.

Mandatory Certifications

- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation Certification (v4 preferred)

Preferred Certifications

- ServiceNow Certified Implementation Specialist (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD)

📌 ServiceNow Administrator (Sydney)
🏢 PRIMUS Global Services
📍 Sydney