Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster full time
- shifts during clinic opening hours (38 hrs p/wk) Flexibility is required with shifts (that range between 6 and 8 hours) rostered mornings, afternoons, some evenings and rotational weekends, to cover Practice hours. Practice hours are between 7.30am and 10pm. Duties include, but are not limited to:
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- Answering incoming calls, busy switchboard and skilled emails
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- Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
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- Meeting and greeting clientele in a friendly manner
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- General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
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- Screening of presenting patient
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- Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
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- Willingness to learn, be directed and follow procedures
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- Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
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- Filing, scanning, copying
- Opportunity to learn higher duties.
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- Providing support / assistance to our healthcare professionals
- The successful applicant must also have:
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- Exceptional customer service skills, with a polite manner, and empathic nature
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- Enjoy a fast-paced environment
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- Ability to remain calm under pressure, with a positive and enthusiastic disposition
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- Demonstrate outstanding organizational / time management skills, with the ability to multi-task
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- A commitment to on-the-job training and ongoing learning and development
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- Take pride in their written and verbal communication skills, paying attention to detail
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- Willing to take direction and work collaboratively as part of a Team
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- Intermediate computer knowledge/skills
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- Ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
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- Current driver licence for errands (automatic work car)
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- Australian citizenship or permanent residency essential
- Please note only shortlisted applicants will be contacted. ### Company Overview Please visit our company website for more information

📌 Fulltime Medical Receptionist (Townsville City)
🏢 Nicholl Holdings
📍 Townsville City