ICT Operations Officer | Level 2 Onsite Support ?

Location:
Geelong, VIC (Onsite) ? Contract: 6 months + Potential Extension ? Competitive Rate ? Australian Citizens Only | Must be eligible to obtain NV1 Security Clearance Are you an experienced ICT Support professional who enjoys solving complex technical issues and delivering exceptional service to VIP stakeholders? This is a hands-on role supporting end users, including senior executives, while acting as the key escalation point for complex incidents and service requests. We are seeking an ICT Operations Officer to provide Level 2 support, Executive/VIP assistance, and advanced troubleshooting across Microsoft 365, Azure-integrated environments, desktop technologies, video conferencing, and workplace services. Key Skills & Experience ✅ Level 2 Desktop Support & Incident Management ✅ Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)



✅ Windows 10/11 Support ✅ MAC/Linux Support ✅ Teams Rooms & Video Conferencing Technologies ✅ Printing & MFD Support ✅ ServiceNow or similar ITSM tools What You'll Bring
- Solid customer-first mindset
- Excellent communication and stakeholder management skills
- Ability to work in high-pressure environments
- End-to-end ownership of incidents and service requests
- Mentoring and guidance of junior support staff Security Requirements
- Australian Citizenship is mandatory.
- Successful candidates must be eligible to obtain and maintain an NV1 Security Clearance . If you're passionate about technology, customer service, and supporting senior stakeholders in a fast-paced environment, we'd love to hear from you. What you need to do now If you're interested in this role, click “Apply” or forward an up-to-date copy of your CV to me at [email protected]

📌 ICT Operations Officer (Geelong)
🏢 Hays
📍 Geelong