## A role you can *Bank On*. At Police Credit Union you don’t just work with us, you learn with us and grow with us. Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial goals. With seven branches across SA and NT and over 41,000 Members, we’re the most recognised credit union in South Australia and a three-time Mozo Experts Choice Award winner. Both our Employee Engagement and Member Satisfaction survey scores are consistently over 90% and tell you what our team already knows: this is a genuinely great place to build a career. We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as our creative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives we’ve been proudly carbon neutral since 2018. ##

About the Role
As a Member Service Officer in our Palmerston branch, you’ll proudly provide a customer experience that is second to none to our Members. Your role will be to promote, recommend and refer banking and insurance products to meet the needs of our Members. You will join a fun, supportive and collaborative team environment, with a strong focus on professional development while creating a customer experience that is second to none. Let us know your career goals and we’ll work with you to achieve them. We know that work/life balance is important, so

we offer
stable hours across Monday to Friday 12.15pm
- 5.15pm. Working directly with both new and existing Members,



you will play a crucial role in Police Credit Union’s overall success. ##

Key Responsibilities

- Provide face-to-face customer service to Members in branch responding to a wide range of financial queries
- Promote, recommend and refer banking, lending and insurance solutions through consultative conversations
- Drive Member satisfaction by resolving enquiries accurately and efficiently
- Contribute to team sales KPIs and individual performance targets
- Collaborate with colleagues to deliver a seamless Member experience ## Skills & Experience
- Cash handling and customer service in a fast-paced environment
- Motivated to meet and exceed sales and service KPIs
- Strong attention to detail with ability to build genuine Member relationships
- Natural team player wanting to be part of an energetic group
- No specific banking experience is required — full on-the-job training provided although if you have a background in financial services, health insurance, or general insurance that's even better. FSRA Tier 2/Insurance/NCCPA accreditations will be a huge tick, however not a deal breaker as on the job training is provided. ## Culture & Benefits People enjoy working at Police Credit Union because the team genuinely supports each other — and the numbers back it up.



With a positive Employee Engagement Score and a strong promote-from-within culture, this is a place where your effort is recognised and your career can grow. We’re collaborative, learning-focused, and proud of the community we serve. Here are the benefits you can *Bank On Us
* for:
- An attractive salary and incentive program, including an annual bonus.
- Purchased leave opportunities
- Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
- Discounted loans and insurance (we’re talking about some positive rates and advantages above our already competitive pricing).
- Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
- Access to a social club that holds regular events and prize draws.
- Internal wellbeing program, including financial education.
- Free annual flu vaccinations.
- Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. ##

How to Apply
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. Find out more and read testimonials from our staff, please visit www.policecu.com.au/careers Is your next move calling? Click Apply to submit your application via SEEK or our Careers website.

📌 Member Service Officer (Palmerston City)
🏢 Police Credit Union
📍 Palmerston City