About the role
As an ICT Support Technician, you will play a critical role in providing technical support to our restaurant team members, ensuring uninterrupted service for all ICT systems. You will be responsible for recommending products and solutions, troubleshooting ICT issues, maintaining hardware and software, and delivering outstanding support to our operational and back-of-house teams.

Key responsibilities

- Provide timely and effective Level 1, 2, and 3 ICT support to support teams and restaurant staff, both onsite and remotely
- Provide remote support and additional cover for our Brisbane based sites when required
- Troubleshoot and resolve hardware, software, and network issues for both Apple and Windows operating systems
- Assist in the configuration, maintenance, and troubleshooting of Sophos firewalls and other security solutions
- Provide support of and maintain security of cloud-based software systems
- Install, configure, and maintain ICT equipment, including laptops, desktops, tablets, POS terminals, printers, and networking devices
- Collaborate with vendors and internal teams to resolve complex technical issues and implement system enhancements
- Maintain accurate documentation of ICT assets, configurations, and support procedures
- Develop a venue-based ICT budget and adhere to it
- Utilise in-depth knowledge of the H&L; and Tevalis Point of Sale (POS) systems to address system configurations, product updates, and troubleshooting About you




- Minimum 2 years of experience in ICT support roles, preferably in a hospitality or retail environment
- Strong knowledge of both Apple and Windows operating systems
- In-depth understanding of the H&L; Point of Sale (POS) system is essential
- Familiarity with Sophos firewalls or similar security appliances is advantageous
- Excellent interpersonal and communication skills, with a customer-focused approach
- Ability to work independently and collaboratively in a fast-paced environment
- Willingness to work flexible shifts, including weekends and public holidays Benefits
- Competitive salary and advantages package
- Opportunity to be part of a dynamic and growing restaurant group
- Supportive and inclusive work environment
- Training and professional development opportunities
- Employee discounts at our restaurants

About us
Trader House is a collection of Melbourne and Brisbane’s most distinctive restaurants, bars and specialty food stores, led by chef, author and columnist Andrew McConnell and photographer Jo McGann. Our Melbourne venues include Gimlet, Côte Basque, Apollo Inn, Cutler, Supernormal, Cumulus Inc., Marion, Builders Arms Hotel, Meatsmith, Morning Market, Stokehouse, Marea Beach House & Bar and Ultramarinos. In Brisbane, you’ll find Supernormal and Bar Miette. Join a team shaping Australia’s hospitality culture across exceptional venues, each with its own identity and a shared commitment to great food, genuine service and memorable experiences.

📌 ICT Support Technician (Melbourne)
🏢 Trader House
📍 Melbourne