About us
Ignite Strata Solutions is one of Melbourne's leading providers of professional Owners Corporation (Body Corporate) management services. We partner with Owners Corporations across the city, delivering comprehensive, reliable, and people focused management solutions.

About the role
The Assistant Strata Manager provides administrative, operational and customer service support to Strata Managers in the management of Owners Corporations. The role is responsible for assisting in the efficient delivery of management services, supporting stakeholder communications, coordinating maintenance and contractor engagement, maintaining accurate records and ensuring compliance with company procedures and legislative requirements.

Key responsibilities

- Respond to telephone, email and written enquiries from owners, residents, committee members, contractors and service providers
- Provide professional and timely customer service to all stakeholders
- Manage and prioritise incoming correspondence on behalf of Strata Managers
- Escalate complex matters to the relevant Strata Manager where required
- Prepare and issue Work Orders and Requests for Quotes, including follow up and completion




- Oversee document management across key property management functions
- Direct incoming invoices for processing and payment
- Assist with insurance renewal processes when required
- Coordinate building move ins and move outs with Building Managers
- Support Owners Corporation meetings by drafting and distributing agendas, minutes, and action items What you bring
- Reliability and strong multitasking ability
- Excellent interpersonal skills grounded in respect and professionalism
- Clear, confident stakeholder communication
- Strong written and verbal communication
- A curious, solution focused mindset
- A cooperative approach and willingness to follow direction
- High attention to detail
- Pride in producing quality work
- Solid financial and literacy skills
- Strong MS Office capability is a must
- Previous office administration experience (property experience highly regarded)

HOW TO APPLY
If you’re looking to join a supportive, caring team that values your contribution, we’d love to hear from you. Please send your cover letter and CV to: [[email protected]](mailto:[email protected]) We look forward to connecting with you.

📌 Assistant Strata Manager (Hawthorn)
🏢 Ignite Strata Solutions
📍 Hawthorn