About the role
Pivotal Business Systems is seeking a skilled and dedicated Copier Technician to join our technical services team in Newcastle, the Mid North Coast and Hunter Valley. This is a full-time position that plays a crucial role in maintaining and supporting our clients' document management and imaging equipment. As a Copier Technician, you will be responsible for the installation, maintenance, repair and troubleshooting of multifunction copiers and related office equipment. This position is essential to ensuring our clients experience minimal downtime and receive exceptional technical support, directly contributing to their operational efficiency and satisfaction with Pivotal Business Systems.

Key responsibilities

- Install, configure and commission copiers and multifunction devices at client locations
- Perform preventative maintenance on copiers and related office equipment to ensure optimal performance and longevity
- Diagnose and resolve technical faults and malfunctions in a timely and professional manner
- Respond to client service calls and troubleshoot issues both remotely and on-site
- Perform routine repairs including replacing consumables, components and spare parts
- Document all service activities, maintenance schedules and repairs in accordance with company procedures
- Provide technical support and guidance to clients on equipment operation and best practices
- Maintain accurate records of all work completed and materials used
- Ensure compliance with health and safety regulations and company policies whilst on client premises




- Liaise with clients and internal teams to coordinate service schedules and resolve issues efficiently What we're looking for
- Relevant qualifications or certification in electronics, electromechanics or a related technical field
- Proven experience as a copier technician, multifunction device technician or similar role in office equipment servicing
- Strong knowledge of copier systems, imaging technology and multifunction device architecture
- Proficiency in using diagnostic tools and test equipment
- Excellent troubleshooting and problem-solving skills with the ability to work methodically through technical issues
- Sound understanding of electrical systems and mechanical components relevant to office equipment
- Strong communication skills with the ability to explain technical issues to non-technical clients
- Reliability and punctuality with the ability to manage time effectively across multiple service calls
- A valid driver's licence and willingness to travel to various client locations within the service area
- Physical capability to lift and manoeuvre equipment safely
- Commitment to maintaining high standards of health and safety on client premises

What we offer
At Pivotal Business Systems, we are committed to supporting the professional growth and wellbeing of our technical team.

We offer
competitive remuneration reflecting your experience and expertise,



along with a supportive work environment that values technical excellence and customer service. Our team benefits from access to ongoing training and development opportunities to keep pace with evolving technology and industry standards. We provide a stable, full-time role with the opportunity to work with diverse clients and develop your technical skillset further. We also offer a cooperative culture where your contributions are valued and recognised, and we encourage a healthy work-life balance with consideration for flexible working arrangements where operationally feasible.

About us
Pivotal Business Systems is a trusted provider of document management and imaging solutions to businesses across the region. We specialise in supplying, installing and maintaining high-quality copiers and multifunction devices that help our clients streamline their operations and improve productivity. With a focus on exceptional customer service and technical expertise, we have built strong relationships with our clients by delivering reliable support and innovative solutions. Our team is dedicated to ensuring every client receives prompt, professional service and the technical guidance they need to maximise the value of their equipment investments. Apply now If you are an experienced Copier Technician ready to join a growing technical services team, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and qualifications. Join Pivotal Business Systems and make a meaningful contribution to our clients' success.

📌 Copier Technician (Hamilton)
🏢 Pivotal Business Systems
📍 Hamilton