Qantas is seeking a Manager Business Improvement - Contact Centres to lead the CC&R; Quality Assurance Program at our Mascot Head Office. You will use data, insights and AI-enabled capabilities to identify risks, trends and opportunities that improve customer experience and compliance across a large-scale operation. You will collaborate with operational leaders to deploy continuous improvement initiatives, drive cultural change, and ensure end-to-end quality across multi-channel interactions.
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📌 Manager, Business Improvement – Contact Centres & AI Insights (Haymarket)
🏢 Qantasgroup
📍 Haymarket
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