Reporting to the Chief of Staff, the Head of Operations will be responsible for the day-to‑day operational performance of Auscare Group and its service divisions. The initial priority will be to undertake a comprehensive review of operations, stabilise service delivery and lead a structured program of operational remediation, compliance strengthening and organisational improvement. You will be expected to quickly identify what is working, what requires immediate attention and what needs to change — and then take ownership of delivering those changes.

Key responsibilities

Lead the day-to-day operations of Auscare Group across its service divisions

Undertake an initial operational review and establish transparent priorities for stabilisation, remediation and improvement

Identify and resolve legacy operational, administrative and service‑delivery issues

Establish strong operational controls, systems, processes and reporting disciplines

Provide clear, accurate and timely reporting on operational performance, risks, compliance, workforce and financial performance

Strengthen accountability across management and operational teams

Ensure regulatory, contractual, accreditation and service requirements are understood and consistently met in practice

Work closely with quality and compliance functions to ensure identified issues are addressed operationally and corrective actions are implemented

Review organisational structures, workflows, systems and resources to improve efficiency, accountability and performance

Work closely with finance to strengthen budgeting, cost control, revenue integrity, resource utilisation and operational profitability

About you

Demonstrated experience as a COO, General Manager, Executive Director,



Head of Operations or equivalent senior operational leader within a complex and regulated service organisation

Comfortable entering an organisation undergoing significant change, quickly establishing visibility over its operations, identifying priorities and implementing practical solutions

Prepared to be hands‑on, equally comfortable examining operational detail, challenging an ineffective process, resolving an immediate problem, holding a manager accountable and presenting a concise operational performance report to executive leadership

Significant experience within health, community, care, education, training and/or workforce services

Experience managing multiple service streams, entities or regulatory frameworks simultaneously

Substantial senior operational leadership experience with a proven record of stabilising, restructuring, remediating or improving complex operations

Strong understanding of governance, risk and compliance within regulated environments

Excellent financial and commercial acumen with the ability to interrogate operational and financial data and translate it into action

Strong workforce management experience and experience establishing operational reporting, KPIs and management accountability

Strong written and verbal communication skills with sound judgement and confidence to make difficult operational decisions

About us Auscare Group is an established and diverse organisation providing health, community, education and workforce services.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Head of Operations?

How much notice are you required to give your current employer?

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📌 Head of Operations (Perth)
🏢 Auscare staffing Agency
📍 Perth