Edward Mann is looking for a Business Solutions Administrator (Salesforce) on behalf of a rapidly growing, dynamic organisation in the Home Care sector. The role offers a competitive package of $105,000 – $120,000 + Super + Salary Packaging and can be based in Melbourne, VIC (Eastern Suburbs); or Sydney, NSW (Flexible / Hybrid). This position sits within the ICT team, working closely with the Business Solutions Architect and stakeholders to provide hands-on Salesforce administration, configuration, testing, data quality management, and operational support. The environment fosters professional development, system optimisation, and direct exposure to enterprise transformation initiatives. It is a permanent full time position that will require occasional travel (within Australia).

Salary:
$105,000 – $120,000 + Superannuation + Salary Packaging Position Purpose To provide hands-on Salesforce administration, configuration, testing, data quality, release, and operational support, plus secondary support for other business applications, within standards set by the Business Solutions Architect. During implementation, work with the Architect, stakeholders, and partners to turn approved requirements and designs into maintainable solutions. Key Focus Areas & Responsibilities Salesforce Administration & Configuration
- Administer users, roles, permission sets, profiles, security settings, low-code automations (flows, processes), custom objects, and page layouts following least-privilege principles.
- Maintain reports, dashboards, and declarative features to support operational teams.
- Complete routine housekeeping and audits, providing accurate licence and usage data for optimisation and renewal decisions. Implementation Delivery & Testing
- Support design workshops,



proofs of concept, testing, and deployment activities under the guidance of the Business Solutions Architect.
- Execute test scripts, maintain test documentation, perform UAT support, and adhere to strict change control and source-control standards.
- Maintain separation of duties—never make unapproved direct changes in production environments. Data & Reporting Quality
- Ensure high data integrity through validation rules, duplicate management, data cleansing, imports, and operational reporting reconciliation.
- Support data migration activities, including source-data assessment, mapping, and loading. User & Application Support
- Provide Level 2 support and day-to-day platform troubleshooting, partnering closely with the IT Service Desk (Level 1) and Business Solutions Architect (Level 3).
- Investigate incidents, resolve access issues, and maintain accurate support records. Documentation, Training & Compliance
- Maintain administrator guides, training materials, and Standard Operating Procedures.
- Strictly uphold privacy, security, and data protection obligations under Australian law when handling personal and client information. Operational Excellence, Safety & Culture
- Take reasonable care to ensure personal safety and that of others in the workplace, reporting all incidents/hazards within 24 hours.
- Consistently model ethical, respectful,



and inclusive professional behaviours aligned with a diverse workplace culture.
- Proactively resolve workplace misunderstandings and confidently report any form of harassment, bullying, or discrimination to ensure a secure and inclusive workplace. Selection Criteria
-

Qualifications:
Relevant tertiary qualification, diploma, or vendor training in information systems, business analysis, software administration, or a related field.
- Technical

Skills:
Proven experience administering Salesforce or comparable CRM/business applications (users, access, configuration, reporting, declarative automation).
- Data & Process Capability: Practical data skills (imports, cleansing, deduplication, reconciliation) combined with experience in testing, documentation, and controlled release processes.
- Communication & Stakeholder Management: Clear, user-focused communication skills with the ability to collaborate effectively across technical and non-technical stakeholders.
- Certifications (Desirable): Salesforce Certified Administrator certification (or a commitment to achieve it within an agreed timeframe). Platform App Builder, Field Service Consultant, Health Cloud, or Experience Cloud credentials are highly regarded.
- Compliance Checks: Satisfactory National Police Check, applicable worker screening clearances (such as NDIS Worker Screening where applicable), and valid working rights in Australia. *Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.*

📌 Salesforce Administrator (Melbourne)
🏢 Edward Mann
📍 Melbourne