Are you organised, confident with Microsoft Office and interested in using AI to work smarter? Specialised Food Services is looking for a motivated and reliable individual to join our office team as an assistant to our Office Manager. This is a hands-on support role for someone who enjoys administration, customer service and working in a rapid paced environment. You'll work directly under the guidance of our Office Manager, assisting with daily office tasks, preparing documents, managing information and helping ensure everything runs smoothly. We're looking for someone with good practical skills in Microsoft Office, along with an interest in using AI tools to improve productivity and complete tasks more efficiently. Full training will be provided in our business systems and procedures. Employment Type: Full-time

Location:
Head Office, South Murwillumbah, NSW Reporting To: Office Manager

About the Role
Your primary responsibility will be to support our Office Manager with the day-to-day administration and customer service requirements of the business. You'll assist with a variety of tasks, including working with spreadsheets, preparing documents, processing customer orders, responding to enquiries and maintaining accurate records. You'll also use your Microsoft Office and AI skills to help complete tasks efficiently and identify opportunities to improve everyday office processes. We're looking for someone who is happy to take direction, follow established procedures, ask questions when needed and take responsibility for completing assigned tasks accurately and on time. Your Responsibilities Administrative & Computer Support
- Assist the Office Manager with daily administrative tasks and projects.
- Maintain Excel spreadsheets, organise data, use formulas and prepare basic reports.
- Prepare and format documents, correspondence and reports using Microsoft Word.
- Create and update PowerPoint presentations when required.
- Use AI tools to assist with research, written communications and administrative tasks.




- Help identify opportunities to use technology and AI to improve productivity.
- Maintain accurate electronic records and documentation. Customer Service & Office Support
- Answer incoming calls and assist customers with enquiries.
- Process customer orders and respond to emails.
- Assist with transport bookings and delivery enquiries.
- Provide administrative support to the sales team.
- Assist with general office duties as directed by the Office Manager. What We're Looking For
- Microsoft Office

skills:
Confident using Excel, Word and PowerPoint. Experience with pivot tables, lookup functions and advanced reporting would be an advantage.
- AI capability: Comfortable using AI tools to assist with everyday work and improve efficiency.
- Organisation: Able to manage assigned tasks, follow instructions and meet deadlines.
- Attention to detail: Takes pride in accuracy and producing quality work.
- Communication: Friendly, professional and confident when dealing with customers, suppliers and colleagues.
- Willingness to learn: Receptive to feedback and happy to learn our systems and procedures.
- Reliability and accountability: Dependable, takes responsibility for assigned work and follows tasks through to completion.
- Teamwork: Enjoys supporting others and contributing to a positive working environment. Previous administration or customer service experience would be an advantage, but attitude, computer skills and a willingness to learn are equally important. Why Join Specialised Food Service?
- Work directly alongside and support our Office Manager.
- Develop your Microsoft Office, AI and administration skills.
- Receive training in our business systems and procedures.
- Become a valued member of an established Australian food manufacturing business. Ready to Apply? If you're organised, comfortable with Microsoft Office and AI, and enjoy helping others while keeping things running smoothly, we'd love to hear from you. Please note: We are managing this recruitment process directly. Recruitment agencies need not contact us.

📌 Customer Service (South Murwillumbah)
🏢 Specialised Food Services
📍 South Murwillumbah