Company Description Pronti provides same-day delivery services for Australian fashion and lifestyle boutiques, helping retailers meet customer expectations for rapid and convenient shipping. When a customer places an online order, a local driver collects the item from the store and delivers it to their door the same day. Pronti integrates directly with Shopify, WooCommerce, and Wix checkouts, and can connect to custom carts through an API, allowing stores to use existing inventory without managing their own fleet or warehouse. Operating in Sydney and Melbourne, Pronti offers retailers a streamlined way to increase sales and improve the customer experience. Role Description The Quality Assurance Specialist is a full-time remote role responsible for maintaining and improving Pronti’s service quality standards. This role involves developing and executing QA processes, monitoring operational performance, and ensuring that deliveries and integrations meet internal and external requirements. Day-to-day tasks include reviewing data and documentation for accuracy, conducting quality checks on workflows and systems, identifying process gaps, and collaborating with operations, product, and customer support teams to implement corrective actions. The specialist will also contribute to the design of quality metrics and reporting,



support audits, and assist in training team members on best practices and compliance standards. Qualifications
- Candidates should possess strong skills in Quality Assurance and Quality Control to design, implement, and monitor effective quality processes.
- Candidates should possess skills in Quality Management to oversee continuous improvement initiatives and maintain consistent quality standards.
- Candidates should possess skills in Quality Auditing to conduct internal reviews, document findings, and recommend corrective and preventive actions.
- Candidates should possess knowledge of Good Manufacturing Practice (GMP) or comparable quality frameworks and apply structured methodologies to operational workflows.
- Relevant experience in logistics, e-commerce, technology, or service operations is beneficial.
- Strong analytical and problem-solving abilities, with proficiency in using data and metrics for decision-making.
- Excellent written and verbal communication skills, and the ability to collaborate effectively in a remote, cross-functional environment.
- Post-secondary education in quality management, engineering, business, or a related field, or equivalent practical experience.

📌 Quality Assurance Specialist (Sydney)
🏢 Pronti
📍 Sydney