Maxima is seeking experienced, enthusiastic and reliable Customer Service Officers to join the front-of-house team at The ARC Campbelltown.

The ARC is a busy aquatic, fitness and recreation facility offering a wide range of programs and services to the community.

We are specifically looking for applicants who have previous customer service experience especially in an aquatic, leisure, fitness or recreation setting and understand the demands of working in a busy, customer-focused facility.

About the Role

As a Customer Service Officer, you will be responsible for delivering friendly, knowledgeable and efficient service to members and visitors while supporting the day-to-day operations of the Centre.

Your responsibilities will include

- Managing front desk enquiries, both face-to-face and over the telephone.

- Processing memberships, program registrations and facility bookings.

- Providing accurate information about aquatic programs, fitness memberships and Centre services.

- Processing payments, POS transactions and cash reconciliation.

- Responding professionally to customer enquiries, concerns and complaints.

- Completing reception administration and maintaining accurate records.

- Promoting Centre programs, memberships and services.

- Maintaining a welcoming, organised and professional reception environment.

- Working collaboratively with other Centre teams to deliver an excellent customer experience.

About You

Previous customer service experience within an aquatic, leisure, fitness or recreation facility is essential.

We are looking for applicants who can demonstrate:

- Experience working in reception,



memberships or customer service within a recreation-based facility.

- Knowledge of aquatic, fitness or recreation programs and services.

- Experience using booking, membership management and point-of-sale systems.

- Robust communication and interpersonal skills.

- Confidence handling customer enquiries and resolving complaints.

- Excellent organisational skills and attention to detail.

- The ability to multitask and remain calm in a busy workplace.

- A professional, reliable and team-oriented approach.

Essential Requirements

Applicants must hold or be willing to obtain:

- National Police Clearance.

- Working with Children Check (WWCC).

- Current Child Safe Environments / RRHAN training.

- Current First Aid Certificate.

- Current CPR Certificate.

Hours of Work

These are casual positions with shifts allocated according to operational requirements.

Applicants must be available to work a flexible roster, including early mornings, evenings and weekends.

How to Apply

If you have experience working in customer service within the aquatic, fitness or recreation industry and enjoy being part of a busy, community-focused environment, we encourage you to apply.

Please submit your resume and a brief cover letter outlining:

- Your previous customer service experience within an aquatic, fitness or recreation facility.

- The booking, membership or POS systems you have used.

- Your availability to work, including mornings, evenings and weekends.

Please note: Previous customer service experience within an aquatic, leisure, fitness or recreation setting is an essential requirement for this position.

📌 Customer Service Officer (Campbelltown)
🏢 Maxima Recruitment Services
📍 Campbelltown