Internal only opportunity To apply for this secondment prospect, you must be a current Knox City Council employee or a Commensura agency worker who has been engaged with Council for more than four months. You must also have the support of your People Leader before applying.

About the role

We have an exciting opportunity within the Business Support Team. Reporting into the Coordinator Business Support, the Business and Counter Support Officer delivers professional and responsive customer service across face-to-face, phone, and online channels within the Building and Planning Department. The role provides administrative support to the team, assists with the processing of building and planning applications, and offers accurate advice and guidance to internal and external customers on planning and building matters.

This is a part time temporary role 30.4 hours per week, until end of March 2027 based at Knox Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $83,593.07 (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

What you will deliver during this period:

Key Responsibilities

- Provide professional and responsive customer service to internal and external stakeholders across face-to-face, telephone and online channels, including responding to enquiries, processing requests, and facilitating inspection bookings.
- Undertake a range of administrative functions to support the day-to-day operations of the City Planning and Building Department, including application processing, records management, customer service requests, payment processing, and information requests.
- Review, lodge and administer planning and building applications, permits,



reports and related documentation, including liaising with applicants, following up outstanding information, and maintaining compliance with legislative and organisational requirements.
- Apply relevant legislation, policies, procedures and corporate standards in the delivery of services, including maintaining confidential information, managing statutory records, administering regulatory registers, and supporting reporting requirements
- Collaborate with colleagues across Council, support knowledge sharing and training activities, participate in quality assurance and service improvement initiatives, and contribute to the efficient delivery of Planning and Building services.

What you will bring to this role The key selection criteria for this role are:

- Proven experience in a face to face service counter and call centre environments with the ability to work under pressure.
- Demonstrated high level of initiative.
- A high commitment to excellent Customer Service.
- Excellent written and verbal communication skills.
- Well-developed computer literacy and keyboard skills.
- Knowledge and understanding of statutory planning and building functions / regulations within a local government environment.
- Personal values and behaviours which align with Knox Thrive Values.

To apply, please respond to the following questions in your application form:

1. Why you are interested in this opportunity
2. What skills and qualities will you bring to the role?
3. What skills would you like to learn/develop during this time?

For further information on this role please contact Hiring Manager Name, job title, at [email protected] or on 03 9210 6140. A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Apply by: 12.00pm Monday 9 November 2026. May close sooner

📌 Business and Counter Support Officer (Melbourne)
🏢 Knox City Council
📍 Melbourne