This is an excellent opportunity for someone with strong administrative, case management and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS4 Case Officer, you will provide high-quality case management and administrative support while working across a range of matters and engaging with internal and external stakeholders.

Key responsibilities may include

Managing and progressing cases in line with relevant policies, procedures and legislation

Assessing information and documentation to support case outcomes

Maintaining accurate records and updating internal systems

Responding to enquiries and providing transparent, professional information to stakeholders

Preparing correspondence, reports and case documentation

Liaising with internal teams and external stakeholders

Identifying issues and escalating matters where required

Working collaboratively within a high-volume government environment with clearly defined individual performance expectations and KPIs

About You To be successful, you will ideally have:

Previous experience in a case management, administration, customer service or government environment

Strong attention to detail and the ability to manage competing priorities

Excellent written and verbal communication skills The ability to interpret information and apply policies and procedures





Strong computer and systems skills A professional and customer-focused approach The ability to work independently while contributing effectively to a team

Security Requirements

Australian Citizenship is essential

Baseline security clearance is preferred , or the ability to obtain one

What's on Offer?

APS4-level opportunity within the Federal Government

Adelaide-based role

Supportive and professional team environment

Potential for contract extensions for the right candidate

These positions are 100% office-based . There is no work-from-home arrangement available.

If you are an experienced Case Officer or government professional looking for your next opportunity, we would love to hear from you.

Who we are

At PERSOL , we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey.

We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities. Please click here to apply.

📌 Case Officer - Adelaide
🏢 Aisha Sharif
📍 Adelaide