• Genuine career progression – we hire from within! n
n • Hybrid, flexible working options in a permanent, full time rolen
n • Entry level roles – we provide full training & ongoing developmentn
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n We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.n n n
Job Description
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Important: To be eligible for this role, applicants must be Australian citizens.
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What you’ll be doing;
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- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
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- Accurately log client requests into our systems
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- Resolve queries efficiently and professionally
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- Meet client KPI’s and contribute to team targets
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- Deliver outstanding customer satisfaction
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- Support and improve internal processes and procedures
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What we’re looking for;
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- A natural "people person" who enjoys helping others
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- A confident communicator with a passion for customer service
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- Excellent phone manner and a knack for sending concise emails
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- Strong multi-tasker,
juggling different tasks without compromising quality
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- High attention to detail and accuracy, a natural problem solver!
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- Positive attitude, integrity, and honesty
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- Organised, self-disciplined, and a team player
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- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
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- Proficient in computer literacy and keyboard skills
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What’s in it for you?
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- Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
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- Comprehensive training to set you up for success
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- A outstanding opportunity to shift careers or explore a new path
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- A supportive, collaborative team invested in your growth
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- A diverse organization that values different perspectives
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- Clear opportunities for growth and career advancement
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n Only shortlisted candidates will be contacted.
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n n n n n As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.n n n n n n n n n INCO: “Cushman & Wakefield”n