## ICT Support Technician Mercy College, K-12 Commencement Date: ASAP (negotiable) Application Closing Date: 9:00am 10 November 2026 Capacity: Full-Time, 1.0 FTE **IMPORTANT: You must apply via our website to be considered: https://mercy.wa.edu.au/explore/employment/ Mercy College is seeking a proactive and tech-savvy ICT Support Officer to join our dynamic ICT team. This role supports the ICT Senior Systems Administrator, contributes to system documentation, assists with ICT budgeting, and provides critical first-tier support to staff and students.

Key Responsibilities

- Deliver frontline ICT support and troubleshooting in classrooms and offices
- Assist with deployment and maintenance of devices and AV equipment
- Act as Systems Administrator when required
- Manage CEWA helpdesk tickets and user accounts
- Liaise with third-party vendors and contractors
- Provide basic training and support for systems like Teams, SharePoint, and OneNote
- Contribute to ICT projects and initiatives




- Maintain accurate records and documentation of all ICT processes About You:
- Strong communication and problem-solving skills
- Experience with ICT systems in an educational or enterprise environment
- Ability to prioritise and manage multiple support requests
- Knowledge of Microsoft 365, Windows OS, and device deployment is desirable Join a supportive team and help deliver effective, reliable ICT services to staff and students, where your contribution plays a vital role in ensuring the smooth and efficient operation of the College. This position is full time, Monday-Friday 8:00am-4:00pm, 48 weeks per annum and offers an ongoing contract. For further information,

job description
and to apply, please refer to the College website:https://mercy.wa.edu.au/explore/employment/ Applications close 9:00am Tuesday 10 November 2026. *We encourage early applications, as we reserve the right to close this ad early if a suitable applicant is found.*

📌 ICT SUPPORT TECHNICIAN (Koondoola)
🏢 Mercy College
📍 Koondoola