*Bright Light Mentoring Service* Build meaningful connections. Support independence. Make a difference. At Brightlight Mentoring, we believe that the right support can make a real difference in someone’s life. As a Mentor / Mental Health Support Worker, you’ll help participants build confidence, strengthen their independence, and feel more connected to their community. This is a hands-on, people-focused role where no two days are the same. Whether you’re helping someone establish a daily routine, supporting them to attend an appointment, or encouraging them to take a positive step towards their goals, your work will have purpose. Understanding our participants Bright Light Mentoring is a mental health service. We support people experiencing mental health challenges, including a significant number of young people. To thrive in this role, you’ll need a sound understanding of mental health and how it can affect a person’s motivation, relationships, daily routines, confidence, and ability to engage with support. You’ll recognise that progress looks different for everyone and bring patience, empathy, flexibility, and a non-judgemental approach
- even when things don’t go to plan.
We’re looking for someone who can build trust, maintain professional boundaries, and provide consistent, respectful support that responds to each participant’s needs.
What you’ll do
- Build meaningful relationships through active listening, companionship, encouragement, and empathy.
- Support everyday living, including meal preparation, cleaning, laundry, and maintaining a safe and comfortable home environment.
- Encourage independence by helping participants develop practical skills, establish routines, and work towards their individual goals.
- Promote community participation, supporting participants to attend appointments, take part in activities, and maintain social connections.




- Transport participants in your own vehicle as required for appointments, activities, and other agreed support needs.
- Provide personal care where required, including assistance with bathing, dressing, and grooming, and medication-related support within your training, authorisation, and organisational procedures.
- Observe and report changes in participants’ needs, presentation, or wellbeing, promptly raising concerns with your supervisor.
- Maintain accurate records, including progress notes and participant documentation, in line with Brightlight Mentoring’s policies.
- Prioritise safety, following safeguarding, infection control, and other relevant procedures. What you’ll bringYou’ll be compassionate, reliable, and genuinely interested in supporting people experiencing mental health challenges. You’ll also have:
- An understanding of mental health and the challenges participants may experience.
- Robust communication and interpersonal skills.
- The ability to build rapport while maintaining appropriate professional boundaries.
- A calm, patient, and adaptable approach to changing needs and circumstances.
- The ability to work independently and collaboratively within a team.
- The capacity to safely carry out the practical duties of the role.
- A commitment to participant choice, dignity, privacy, and independence. Essential requirements Your own vehicle and participant transport Using your personal vehicle for work is a requirement of this position. You must:
- Hold a current, valid driver’s licence.
- Have access to a reliable, registered,



roadworthy vehicle.
- Be willing and able to transport participants in your vehicle as part of your duties.
- Hold and maintain appropriate motor vehicle insurance that covers work-related use and participant transport, along with any other insurance required for the role. Screening, training, and experience
- A current Working with Children Check is essential, as we support a significant number of participants in the youth category.
- A current NDIS Worker Screening Check.
- Completion of the NDIS Worker Orientation Program and *Supporting People to Stay Infection Free
* module.
- At least six months’ experience in a support worker or support coordinator role.
- Required identification documentation, including a passport and driver’s licence. Desirable qualificationsA Certificate III or IV in Individual Support, or a Diploma of Community Services, is advantageous. Experience supporting people with mental health challenges and working with young people will also be highly regarded. Make your next role a meaningful oneIf you understand the importance of meeting people where they are, celebrating small steps, and providing dependable support through life’s challenges, we’d love to hear from you. Pay: $36.89 – $40.26 per hour

Benefits:
- Employee discount
- Travel reimbursement Application Question(s):
- Are you willing to use your car for work?
- Why do you think you'd be a good Mentor worker?

Education:
- Certificate I
- IV (Preferred)

Experience:
- mental health: 1 year (Required) Licence/Certification:
- Full Driver Licence (Required)
- Working with Children Check (Preferred)
- NDIS Worker Orientation Module (Preferred)
- NDIS Check (Preferred) Work Authorisation:
- Australia (Required)

Location:
- Wollongong NSW (Required) Work

Location:
In person

📌 Mentor Working (Wollongong)
🏢 Bright Light Mentoring Service
📍 Wollongong