Key Responsibilities
• Administer and maintain the ServiceNow platform and associated applications.
• Perform user administration, role assignments, groups, and access management.
• Configure forms, workflows, UI policies, business rules, notifications, and catalogs.
• Monitor instance health, performance, and system integrations.
• Execute platform upgrades, patching, cloning, and release management activities.
• Manage CMDB health, data quality, and platform governance.
• Support Incident, Change, Problem, Request, and Service Catalog modules.
• Coordinate with developers and stakeholders for production deployments.
• Create platform documentation, SOPs, and knowledge articles.
• Ensure adherence to ServiceNow best practices and security standards. Required Skills




• Solid ServiceNow Administration experience.
• Experience in ITSM implementation and support.
• Knowledge of Service Portal, CMDB, Discovery, and Integration Hub.
• Understanding of ACLs, User Criteria, Roles, and Security Architecture.
• Experience with REST/SOAP integrations.
• Good understanding of ITIL processes. Mandatory Certifications
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification (v4 preferred) Preferred Certifications
• ServiceNow Certified Implementation Specialist (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)

📌 ServiceNow Administrator (Sydney)
🏢 PRIMUS Global Services
📍 Sydney