Position: Technical Support Engineer Date: October 2026 Department: Customer Excellence Reports to: Head of Customer Success Employment Type: Full-time

Location:
Melbourne (office 3 days a week) Workplace Type: Hybrid Who we are Rosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about. Used by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance. Headquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering. Why you want to work with us ? Rapid Growth: Rosterfy is a rapidly expanding company, doubling in size every year. Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success. ? Global Impact: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact. ❤️ Well-liked: with 4.5 stars on Capterra, 4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions. ? Awesome clients: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline,



& Oxfam amongst many other happy clients across 26 countries. ? Competitive

salary:

We offer
a competitive salary commensurate with experience and qualifications, along with comprehensive perks. Check out our Employee Value Proposition slide deck here Rosterfy Employee Value Proposition About this role We’re looking for a technically capable, customer-focused support engineer who will support our customers in using Rosterfy with confidence. In this role, you’ll work at the intersection of customer support and technical troubleshooting, partnering closely with and across the Rosterfy business to investigate issues, contribute insights, and support the ongoing improvement of the Rosterfy platform. This role combines real-time, hands-on technical support with anticipatory problem-solving. Strong judgement around response quality and timely technical escalation is essential.

Key Responsibilities
• Provide timely, high-quality technical support to customers for reported issues, queries, and product-related questions.
• Act as a primary support contact, assisting customers with system setup, configuration and troubleshooting.
• Collaborate with Product and Engineering teams to investigate issues and contribute to system improvements through clear documentation and specifications.




• Maintain accurate documentation of system configurations, processes and troubleshooting procedures.
• Implement and manage security-related configurations, including SSL and DNS.
• Provide API support and assist with SQL-based queries and investigations.
• Use HTML and CSS knowledge to support customer configurations, with working familiarity in JavaScript or PHP considered advantageous. Key Requirements
• Bachelor’s degree in Computer Science, Software Engineering or a related field.
• Experience writing efficient, scalable SQL queries.
• Knowledge of web technologies and frameworks such as JavaScript, React or Vue.
• Understanding of cybersecurity best practices, including concepts such as SSL and DNS.
• Experience working with APIs and integration tools such as Postman, REST APIs and OAuth.
• Strong analytical and problem-solving capability.
• Proactive, self-starting mindset with the ability to work effectively under pressure.
• Strong sense of ownership, with clear communication and effective time management skills.
• Solid proficiency in Excel and data analysis fundamentals. What Success Looks Like
• Experience with PHP frameworks such as Symfony or Laravel (our primary tech stack).
• Strong exposure to APIs, integrations and cloud-based platforms.
• Experience working in a SaaS or technology startup workplace is highly regarded.
• Experience with Node.js or JavaScript is a plus. Remuneration and Benefits Package (AUS)
• Competitive salary offering
• Paid time off to participate in volunteering activities
• Referral bonuses and recognition programs

📌 Technical Support Engineer (Melbourne)
🏢 Rosterfy
📍 Melbourne