Employment Type: Temporary Full Time to February 2027 Position Classification: Admin Officer Level 2 Remuneration: $69272.27
- $71570.21 Hours Per Week: 38 Requisition ID: REQ702492

Location:
John Hunter Hospital Applications Close: Thursday 5th November at 11:59pm Help keep John Hunter Hospital surgical services running smoothly by providing efficient admin and clerical services as a Patient Support Officer. What You'll Be Doing Provide efficient and effective administrative and clerical services in busy clinical workplace. You'll be tasked with:
• First Point of Contact: Serve as the initial contact for the wards by responding to phone calls, emails, and patient inquiries.
• Family Support: Assist families with questions, offering information and support regarding the care of their loved ones.
• Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department (CID) for scanning into patient files.
• Collaboration: Work closely with various departments and staff, including the Nurse Unit Managers, nursing staff, clinicians, allied health professionals, the Clinical Support Officers, and other administrative personnel.
• Appointment Scheduling: Arrange follow-up appointments for patients.
• Data Entry: Ensure accurate data entry on the patient journey board and EPIC system. What We're Looking For You are a motivated, personable and dynamic admin and customer service professional. We are looking for a candidate who is:
• Able to handle sensitive situations with empathy and professionalism.
• Previous administrative and/or customer service experience is preferred but not essential.
• Strong Communication

Skills:
Ability to communicate clearly and effectively with patients, families, and healthcare professionals




• Organisational

Skills:
Excellent organisational abilities to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Attention to Detail: Keen eye for detail to ensure accuracy in patient records, documentation, and data entry.
• Team Player: Willingness to collaborate with diverse teams and support colleagues in achieving common goals.
• Problem-Solving

Skills:
Ability to assess situations and find practical solutions in a timely manner. Additional Information Category: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Working Rights: We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. Talent Pool(elist): An eligibility list will be created for future temporary full or part time vacancies. Targeted Candidates: Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. Need more information?
• Click here for the Position Description
• Find out more about applying for this position For role related queries or questions contact Isabella Pearsall on [email protected]

📌 Patient Support Officer (Newcastle)
🏢 Hunter New England Local Health District
📍 Newcastle