Job Description
Summary As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
Job Description
About the role
• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests;
• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
• Accountable for workplace operations
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
• Ensure locker and parking data integrity is maintained
• Meeting and event coordination
- Work with contractors e.g. security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals,
and processes for all aspects of the workplace About you:
• Strong reception or hospitality / customer service background
• Skilled verbal and written communication skills
• Ability to multi-task
• Able to demonstrate a common sense approach to problem solving
• Minimum completion of Higher School Certificate Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
• Being part of a growing global company;
• Career development and a promote from within culture;
• A Supportive and flexible environment;
• A workplace which promotes diversity and inclusion in everything we do. At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”