We're looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.
Key Responsibilities
- Respond to client inquiries via email, phone, and messaging systems
- Process itinerary changes, cancellations, and special travel accommodations
- Provide accurate guidance on travel requirements and agency policies
- Conduct proactive check‐ins with clients ahead of travel dates
- Efficiently manage and resolve customer concerns with professionalism
- Provide support via email, chat, and phone
- Assist with updates, changes and general client inquiries.
- Share helpful information related to upcoming plans and arrangements.
📌 Airport Car Rental Concierge — Customer Experience Pro (Newcastle)
🏢 Everything Fleet
📍 Newcastle
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