AI-Driven Complaints Operations Specialist (Australian Capital Territory)

AI-Driven Complaints Operations Specialist (Australian Capital Territory)

29 Oct
|
JamesValÃ
|
Australian Capital Territory

29 Oct

JamesValÃ

Australian Capital Territory

Coinbase is seeking a Complaints Analyst on the Global Complaints team within Customer Experience in Australia. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers, handling cases from intake to resolution.

You will use Salesforce to maintain case records, meet SLA targets, draft explicit responses, escalate when needed, and contribute to continuous improvement by flagging patterns.

📌 AI-Driven Complaints Operations Specialist (Australian Capital Territory)
🏢 JamesValÃ
📍 Australian Capital Territory

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