Lifeline Australia is seeking an In-Shift Support – Digital – Remote supervisor to back our Crisis Supporters across the Lifeline network. You will monitor shifts, provide real time guidance, and help ensure service quality while supporting Help Seekers with empathetic digital assistance.
Key duties include on-the-spot coaching, debriefs after high-risk calls, and coordinating responses during 24/7 rosters. A background in crisis support and remote service delivery is preferred.