General Manager – Specialist Insurance Assessing

Senior Leadership Role | Business Development & Operational Excellence

We are a specialist insurance assessing business with an established presence in the Australian market. As we enter our next phase of growth with the global Adenes Group, we are seeking an experienced and commercially focused General Manager to lead the business, strengthen key client relationships and build a high-performing operation capable of sustainable growth.

This is a hands-on leadership position with a strong emphasis on business development, client relationships and operational excellence.

The Opportunity

Reporting to the owners/board, the General Manager will have overall responsibility for the performance and development of the business.

You will be expected to understand what our clients need, ensure we consistently deliver against those expectations, and identify opportunities to expand our relationships with insurers, brokers, claims managers and other industry partners.

At the same time, you will lead the continuous improvement of our operations, ensuring the business has the right people, systems, processes and performance measures to deliver a consistently high level of service.

Key Responsibilities

Business Development & Client Relationships

- Develop and execute a practical business development strategy.

- Build and maintain close senior relationships with insurers, brokers, claims managers and other key industry stakeholders.

- Identify and convert opportunities for new clients, additional service lines and increased volumes from existing clients.

- Lead tenders, proposals, presentations and commercial negotiations.

- Maintain a strong understanding of client requirements, service standards and emerging market opportunities.

- Represent the business professionally within the insurance and claims industry.

Operational Excellence





- Take responsibility for the day-to-day performance of the business.

- Establish clear operational KPIs covering areas such as turnaround times, service levels, quality, productivity, client satisfaction and financial performance.

- Improve workflows and processes to increase efficiency without compromising the quality of assessing outcomes.

- Ensure effective allocation and management of assessing workloads.

- Drive accountability across the business through clear expectations, measurement and regular performance review.

- Identify opportunities to improve the use of technology, data and automation.

- Ensure the business maintains appropriate governance, compliance and quality standards.

Leadership & Financial Performance

- Lead, develop and motivate a professional team.

- Build a culture centred on accountability, urgency, client service and continuous improvement.

- Take ownership of budgets, revenue, costs and profitability.

- Develop annual business plans and growth targets.

- Provide clear reporting to ownership/board on operational, commercial and financial performance.

- Ensure growth is supported by appropriate recruitment, training, systems and infrastructure.

About You

We are looking for a commercially minded leader who combines strong relationship-building capability with genuine operational discipline.

You will ideally bring:

- Senior management or general management experience within insurance, claims, assessing, loss adjusting, repair management, financial services or a related professional services environment.





- Close relationships to the Heavy Motor, Plant & Equipment insurance marketplace.

- A demonstrated ability to develop new business and grow existing client relationships.

- Solid commercial acumen and an understanding of P&L; management.

- Experience leading operational teams and improving service delivery.

- The ability to use data and KPIs to identify issues and improve performance.

- Strong negotiation, presentation and communication skills.

- A practical, hands-on management style.

- The confidence to engage credibly with senior insurance industry stakeholders while remaining connected to the day-to-day operation.

Direct insurance assessing experience would be highly regarded, but commercial leadership, business development capability and operational management experience are equally important.

What We Offer

This is an opportunity to take a significant leadership role in an established specialist business and directly influence its future direction.

The successful candidate will have:

- Genuine autonomy and responsibility for business performance.

- Direct access to Adenes management and owners/board.

- The opportunity to shape and execute the company's growth strategy.

- An established platform from which to develop new business.

- A competitive executive remuneration package aligned with experience and performance.

If you are an experienced leader who enjoys winning business, building lasting client relationships and creating high-performing operations, we would like to hear from you.

Enquiries & Applications

For further information or to apply for this prospect, please email your CV and a brief cover letter to ••••@ana.net.au , using the subject line General Manager – Specialist Insurance Assessing.

All enquiries and applications will be treated in strict confidence.

📌 General Manager – Specialist Insurance Assessing (Perth)
🏢 Ana
📍 Perth