Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.
Key responsibilities
- Independently leads small to mid-size delivery management projects.
- Creates and maintains project plans, coordinating resources and identifying/managing risks.
- Manages project costs, ensuring resource effectiveness and efficiency.
- Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.
- Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
- Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
- May act as a subject matter expert for certain product areas.
- Ensures service quality meets or exceeds client expectations.
- Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
- Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
- Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.