Customer Service & Internal Sales Representative

Location: On site full time/Dandenong VIC

Hours: Monday to Friday: 8.00am to 4.30pm, No weekend work.

About us

UES International provides specialised industrial hardware, rubber, seating, furniture and fit out solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle markets. Our products and solutions are found across Australia, New Zealand, South-East Asia, Europe, USA and Canada. We think globally and act locally to deliver bespoke solutions for our customers that meet requirements and exceed expectations. UES are dedicated to delivering exceptional customer experiences and are seeking a motivated and customer-focused individual to join our dynamic team as an Internal Sales Representative

About the role

As an Internal Sales Representative, you will be responsible for delivering exceptional customer service and sales support across telephone, email and face-to-face interactions at our VIC branch. You will act as a key point of contact for customers, managing enquiries, processing sales orders and quotations, coordinating order fulfilment and building strong customer relationships to drive satisfaction, loyalty and sales growth. In addition to your core customer service and internal sales responsibilities, you will provide occasional administrative and operational support to the Branch Operations Manager as required, helping to ensure the smooth and effective day-to-day running of the branch.

Key responsibilities

Handle inbound and outbound customer calls, email enquiries and face-to-face interactions in a professional, courteous and timely manner.

Deliver a high standard of customer service,



ensuring a positive customer experience and building long-term customer relationships.

Identify, investigate and resolve customer enquiries, complaints, order issues and account-related queries, aiming for first-contact resolution wherever possible.

Process customer orders, quotations, returns and exchanges accurately and efficiently, in accordance with company policies and procedures.

Provide product information and guidance to assist customers in selecting suitable products and resolving technical or service-related enquiries.

Liaise with internal departments and external stakeholders to resolve customer queries relating to orders, accounts, credit applications, deliveries and other service matters.

Coordinate the collection of returns and misdirected shipments in accordance with company policies and procedures.

Follow up on customer enquiries and quotations, nurture sales leads and convert opportunities into sales.

Maintain accurate records of customer interactions, transactions, orders and follow-up activities within relevant business systems.

Meet agreed customer service KPIs, quality standards and performance expectations while maintaining a strong focus on customer satisfaction.

About you

Previous customer service experience in a busy, fast-paced environment desired

Strong data entry and administrative skills, with a high level of accuracy and attention to detail.





Excellent verbal and written communication skills, with the ability to communicate professionally across telephone, email and face-to-face interactions.

Strong written communication and numerical accuracy.

A proactive approach, demonstrating initiative, accountability and a willingness to take ownership of customer enquiries.

Strong organisational and time management skills, with the ability to prioritise competing tasks and work efficiently under pressure.

Demonstrated problem-solving skills and the ability to investigate enquiries and achieve positive outcomes.

Competent in Microsoft Office, customer service software and ERP systems, with the ability to learn new systems quickly.

Ability to manage challenging customer interactions, resolve conflicts professionally and maintain a customer-focused approach.

Strong interpersonal skills, with the ability to build rapport, establish trust and maintain effective relationships with internal and external stakeholders.

Effective negotiation and influencing skills, with the ability to achieve positive outcomes for customers and the business.

A collaborative team player who is willing to share knowledge, cross-train and support colleagues when required.

High attention to detail and the ability to manage multiple enquiries and responsibilities simultaneously.

Flexible and adaptable, with a willingness to respond to changing customer needs and business priorities.

Knowledge of the relevant industry, company products and services is desirable.

A forklift licence is desirable.

Attitude and Attributes:

Customer-focused: Demonstrates a genuine commitment to customer satisfaction and building positive

📌 Customer Service (Dandenong)
🏢 UES (INT'L
📍 Dandenong