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Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract Australia AU

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia We’re looking for

experienced outbound call centre professionals

to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

Making

outbound calls

as part of promotional campaigns (e . offering and scheduling free

hearing tests, hearing aid trials, adjustments)

Following up on

leads

generated from direct marketing and rebooking lapsed clients

Booking and managing clinic appointments

using our CRM and internal systems

Accurately

updating client records

and ensuring all information is documented

Handling a high volume of

inbound calls

from clients with empathy, accuracy, and professionalism

Meeting and exceeding

contact centre KPIs

(calls per hour, bookings, quality scores)





What We’re Looking For We strongly welcome applicants with

previous contact centre, phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

The ideal candidate will:

Be an excellent communicator who can adapt their style to each client’s needs

Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role

Have strong experience working in

fast-paced, target-driven

contact centre environments

Be highly proficient with

CRM platforms

and confident navigating multiple systems

Demonstrate solid organisational skills and attention to detail

Thrive in a

team-focused, customer-first

culture

Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

A

structured onboarding and training program

with ongoing coaching

Monthly and quarterly incentives

based on performance

A collaborative, inclusive, and fun workplace culture

Access to

MyRewards

– exclusive discounts and wellness advantages

Career growth opportunities within a purpose-led global organisation

Our Values At Audika, we:

Create trust

through care and accountability

Work as a team , supporting each other’s success

Embrace a

can-do attitude

and a passion for service

Drive

innovation

to improve client outcomes

Make a Difference with Every Call Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

About Audika Group The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and engaging working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

📌 Outbound Call Centre Representative (Newcastle)
🏢 Demant
📍 Newcastle