PERFEX PAINTING PTY LTD is a dedicated painting and decorating services company based in Brisbane, Queensland. We pride ourselves on delivering high-quality painting solutions to both residential and commercial clients across the region. Our commitment to excellence, customer satisfaction, and professional service has established us as a trusted name in the painting industry. We foster a team-oriented team environment where our employees are valued and supported in their professional growth.

About the role We are seeking a Customer Service Representative to join our team at PERFEX PAINTING PTY LTD in Brisbane, QLD 4000. This is a full-time position that plays a vital role in building and maintaining strong customer relationships whilst supporting our sales operations. As a Customer Service Representative, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. This role is essential to our business success, as you will directly influence customer satisfaction and contribute to our reputation for exceptional service delivery.

Key responsibilities

Respond to customer enquiries via phone, email, and other communication channels in a timely and professional manner

Provide accurate information about our painting services, pricing, and project timelines to prospective and existing clients

Process customer orders and quotation requests, ensuring all details are accurately recorded and communicated internally





Coordinate with the sales team to facilitate smooth transitions from initial inquiry to project commencement

Maintain detailed customer records and update our client database with relevant information

Follow up with clients post-service to ensure satisfaction and identify opportunities for additional work

Handle customer complaints professionally and escalate issues appropriately to management when necessary

Support the scheduling and coordination of site visits and project appointments

Contribute to the development and maintenance of positive customer relationships to encourage repeat business and referrals

What we're looking for

Proven experience in a customer service role within the sales, trades, or service industry

Excellent communication skills, both verbal and written, with the ability to explain technical information clearly

Strong organisational abilities and attention to detail when managing multiple customer enquiries

Proficiency with customer relationship management (CRM) systems and Microsoft Office applications

A customer-focused mindset with a genuine desire to provide outstanding service

Ability to work independently whilst collaborating effectively with team members

Problem-solving skills and the capacity to remain calm under pressure

Knowledge of the painting or construction industry is advantageous but not essential

Demonstrated ability to build rapport and maintain professional relationships

📌 Customer Service Representative (Brisbane)
🏢 PERFEX PAINTING
📍 Brisbane