Compliance Training and Operations Manager – Sydney, Australia

The Compliance Training and Operations Manager is responsible for the operational management, execution, and continuous improvement of the organization’s compliance training programs and related operational activities. The role establishes and maintains training processes, controls, systems, reporting, and procedures to support business and regulatory requirements. Working across Business, Operations, Compliance, Risk, Legal, Human Resources, and other supporting functions, the role oversees end-to-end training operations, including content management, delivery, governance, monitoring, reporting, and learning systems management. The role also supports leadership in the operationalization and ongoing management of compliance frameworks, governance processes, controls, and continuous improvement initiatives to strengthen organizational capability, regulatory compliance, and operational effectiveness.

Role Responsibilities

Lead the operational management and governance of the organisation's compliance training framework, including the establishment of processes, controls, standards, systems, and performance measures that support training delivery and organisational learning activities. Design, implement, and continuously improve training processes, reporting, controls, and quality assurance practices to support business, regulatory, and organisational objectives. Partner with Compliance, Risk, Legal, Operations, Human Resources, and business stakeholders to analyse training requirements, coordinate program implementation, and ensure learning activities align with organisational needs and operating standards. Oversee training data, records, reporting, management information, learning management systems,



and performance metrics to support decision making, governance, regulatory requirements, and continuous improvement initiatives. Provide operational advice and support relating to training and compliance frameworks, organisational processes, stakeholder engagement, change initiatives, capability development programs, and process improvement activities.

Western Union

Competencies

- Customer Focus Partners with employees, agents, third parties, and business stakeholders to ensure training programs, processes, and learning activities meet organisational and regulatory requirements.
- Management & Planning Establishes and maintains training processes, standards, controls, and reporting practices to support the effective delivery and continuous improvement of training programs.
- Business Expertise Applies in-depth knowledge of training operations, process management, reporting, information management, and learning practices to support the effective delivery of training programs and business objectives.
- Leadership Leads cross-functional initiatives to improve training processes, reporting, systems, and program delivery through collaboration with business stakeholders.

Core Factors

- Functional Knowledge Advanced knowledge of training operations, process improvement, information management, reporting, learning technologies,



and organisational learning practices. Uses this knowledge to improve training processes, systems, controls, and program delivery.
- Area of Impact Impacts the effectiveness, consistency, and quality of training activities across multiple business functions through the management of training processes, systems, reporting, and controls.
- Nature of Impact undefined Influences training outcomes and business performance through the development and improvement of training processes, reporting, controls, and learning activities.
- Problem Solving Analyses training data, business requirements, operational processes, and stakeholder feedback to identify issues, improve performance, and implement practical solutions. Exercises sound judgement when managing complex operational challenges and competing priorities.

Role Requirements

- Minimum 5 years' experience managing operational programs, training operations, organisational learning initiatives, business process management, governance, or related functions.
- Demonstrated experience developing and implementing operational frameworks, policies, processes, controls, and reporting mechanisms.
- Experience analysing organisational requirements and translating them into effective processes, systems, and operational solutions.
- Experience managing information, reporting, performance metrics, and operational controls to support business decision making.
- Experience managing training programs, learning operations or organisational capability initiatives.
- Experience working within regulated industries is preferred.
- Knowledge of AML/CTF and financial services regulatory requirements is advantageous.
- Experience in Financial

📌 Compliance Training and Operations Manager (Sydney)
🏢 The Western Union
📍 Sydney