The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.;

Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world‑class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S; Commercial.

JB Hi-Fi Group is the perfect place to

power your career , and we’re excited to hear from you.

Fast paced and exciting

environment where

diversity

is celebrated, and creativity and ideas are

valued .

Competitive remuneration

to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.

Access to exciting

career opportunities

and

comprehensive training and development programs

as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).

Fantastic discounts

across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.

We offer

12 weeks paid parental leave

for eligible primary carers (and a gift for new parents) and we

embrace flexibility

and offer

hybrid working

models for eligible roles.

Our

Employee Assistance Program (EAP)

provides counselling and a wide array of other wellbeing resources for our team members and their families.

Our

Helping Hands and Doing Valuable workplace giving programs

have raised millions for our charity partners to support positive impact in the community.

Demonstrating our

commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce,



reuse, and recycle.

Job Description Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC). Your responsibilities will include, but are not limited to the following:

Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances

Resolve credit claims with suppliers and escalates issues in line with established processes and provide information and input for business investigations, as required

Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance

Contribute to the management of effective processes and systems to ensure quality records management and data integrity

Work collaboratively with store teams to transfer knowledge of bulky goods returns processes

This role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused.

Please note this role is for the Friday to Tuesday roster 6:00 to 14:06

Qualifications You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role. You will also possess the following:

Year 12 education

At least 3 years operational warehouse experience

Proficient in Microsoft applications

Available to work the Friday - Tuesday roster (06:00 - 14:06)

Additional Information JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply

📌 Returns Team Member (Brisbane)
🏢 JB Hi-Fi & The Good Guys
📍 Brisbane