- Busy Helpdesk environment.
- Customer Service focus.
- Dynamic and motivated team.

Who we are

The Finance Division supports the department to be efficient, effective, and financially sustainable through our advice and services to the department. The division provides financial and management advice and support to the department, the offices of the ministers and assistant ministers. The division delivers on business objectives through the provision of high-quality customer service, advice and support, with consideration to the government’s tight fiscal environment, its policy objectives and the department’s imperative to maintain financial sustainability.

The Financial Services Branch is responsible for ensuring a high-quality financial environment for the department through robust governance, policy and processes. The branch delivers financial operations, financial policies and frameworks, procurement and contract management, grants, accounts payable and receivable, treasury management, travel and credit card management.

The position is within the Travel and Cards Team. The Travel and Cards Team are responsible for providing travel, corporate credit card and expense management system advice and support to the department.

The job

Key duties of the position include:

- Responding to credit card and domestic travel helpdesk queries via email and phone.
- Providing basic Expense8 support, i.e., assisting with travel and credit card acquittals and profile management.
- Providing advice from the department’s Domestic and International Travel Policies and Commonwealth Credit Cards Policy.
- Contributing to business planning and ongoing business improvements.
- Processing current credit card applications.
- Managing credit card accounts and making updates where required.




- Communicating with internal and external stakeholders via phone, email and Microsoft Teams.
- Maintaining traveller profiles.
- Producing and analysing regular and ad-hoc reports.

What you'll gain from the experience

As part of the Travel and Cards Team, you’ll gain practical experience in delivering financial services in a busy, customer-focused environment. You’ll have the prospect to:

- Build your knowledge of Australian Government travel arrangements, corporate credit card administration and departmental policies.
- Develop hands-on skills in Expense8, supporting travel and credit card acquittals, account administration and traveller profile management.
- Strengthen your communication, problem-solving and stakeholder engagement skills by helping staff resolve travel and credit card enquiries.
- Enhance your reporting and analytical skills through preparing and reviewing regular and ad-hoc reports.
- Contribute to business improvements that support efficient processes and a positive customer experience.
- Broaden your financial administration experience and build transferable skills to support your ongoing career development.

What we are looking for
We are seeking candidates who can demonstrate the following:

Knowledge and experience

- Experience using Expense8.
- Experience with commonwealth credit card cards.
- Experience in customer service and stakeholder relations.




- An understanding of the Whole of Australian Government Travel Arrangements.
- Experience using Microsoft Excel and Word.

Skills and capabilities

- Excellent written and verbal communication skills.
- Strong administrative and organisational skills.
- Ability to build and maintain working relationships with internal and external stakeholders.
- Excellent attention to detail.
- Ability to work independently.
- Responds effectively to change.
- Ability to manage competing priorities and deadlines.

Eligibility

Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.

Artificial Intelligence (AI) in recruitment
You may use AI tools to support your participation in this recruitment process, unless advised otherwise. If you use AI, you must ensure your use is transparent, authentic and truthful, and that all information reflects your own skills and experience.

The department may use AI in a limited, transparent and responsible way to support parts of this recruitment process. AI does not make decisions - all assessments and selection outcomes are made by people.

For more information, see:

- - Artificial Intelligence Transparency Statement
- AI in recruitment | Australian Public Service Commission

📌 Domestic Travel and Credit Card Officer (Canberra)
🏢 Australian Department of Climate Change, Energy, the Environment and Water
📍 Canberra