SIMPLY SEATEDPosition Description — Returns Dock Supervisor

Department: Warehouse & Operations
Location: Sydney, NSW
Reports To: Operations Manager
Position Type: Full time | Hands-On Supervisory Role

Position Overview

The Returns Dock Supervisor is responsible for overseeing the productive and accurate processing of all furniture and event hire equipment returning to the Simply Seated warehouse.

The primary focus of this role is to ensure every returned item is accurately counted, checked against the relevant job list, inspected for damage and organised systematically for cleaning, maintenance or put-away.

This is a hands-on supervisory role requiring strong organisation, attention to detail and the ability to coordinate warehouse staff in a fast-paced event hire environment.

The successful candidate will take ownership of the returns dock, ensuring stock is accounted for, discrepancies are promptly reported and equipment moves efficiently back into the warehouse.

Key Responsibilities1. Returns Processing & Stock Accuracy

- Oversee the unloading and processing of all returned furniture and event hire equipment.
- Ensure every returned item is physically counted and ticked off against the relevant job return list.
- Verify product types, colours, quantities and accessories against the original booking.
- Ensure returned equipment is correctly identified and allocated to its respective job.
- Record shortages, missing items, damages and discrepancies accurately in Wueyo.
- Investigate discrepancies with drivers and the Operations team where required.
- Ensure no job is marked as fully returned until all items have been accounted for or outstanding discrepancies have been recorded.
- Maintain accurate and up-to-date return records.

2. Dock Organisation & Put-Away Preparation

- Maintain a clean, organised and efficient returns dock.
- Establish a systematic process for sorting returned equipment into designated areas:
- Ready for put-away.
- Cleaning or preparation required.
- Maintenance or repair required.
- Damaged items awaiting assessment.
- Items with unresolved discrepancies.
- Group returned equipment logically by product category to facilitate effective put-away.
- Ensure equipment is neatly stacked, safely stored and clearly identifiable.
- Coordinate with warehouse staff to ensure stock is promptly returned to its designated storage location.
- Prevent the accumulation of unchecked or unprocessed stock on the dock.
- Maintain clear accessways and safe movement throughout the returns area.
- Ensure equipment is not returned to available stock until it has been properly checked and cleared.

3. Damage & Shortage Reporting

- Inspect returned equipment for visible damage, missing components and excessive wear.
- Photograph and document damaged items promptly.
- Record all shortages and damages against the relevant booking in Wueyo.
- Notify the Operations team of discrepancies requiring further investigation or client follow-up.
- Ensure damaged or unsuitable equipment is separated from available hire stock.
- Follow up on outstanding discrepancies until they are resolved.
- Assist in identifying recurring damage or handling issues and recommend improvements.

4. Team Supervision & Workflow

- Coordinate daily unloading, checking, sorting and put-away preparation activities.
- Allocate tasks to warehouse staff and ensure work is completed accurately and efficiently.




- Provide clear instructions and ensure consistent returns checking procedures are followed.
- Monitor workflow and prioritise returns based on volume, available space and upcoming bookings.
- Coordinate with drivers and warehouse departments during busy return periods.
- Provide hands-on assistance with unloading, checking and organising stock.
- Maintain accountability for the accuracy and completion of daily returns processing.
- Communicate staffing requirements, delays and operational issues to the Operations Manager.

5. Forklift & Warehouse Equipment Operations

- Safely operate forklifts and other authorised warehouse handling equipment.
- Assist with unloading vehicles and moving bulky or heavy equipment.
- Ensure furniture and equipment are handled carefully to minimise damage.
- Follow correct loading, lifting, stacking and storage procedures.
- Conduct required pre-operational equipment checks.
- Report equipment faults, hazards or maintenance requirements.
- Ensure all equipment is operated in accordance with workplace safety procedures and licensing requirements.

6. Workplace Health & Safety

- Maintain a protected, clean and organised returns dock.
- Ensure staff follow appropriate manual handling and warehouse safety procedures.
- Monitor safe forklift and pedestrian movements within the dock.
- Identify and report hazards, incidents and unsafe practices.
- Ensure stock is stacked and stored safely to prevent injury or damage.
- Promote a safety-first approach while maintaining operational efficiency.

7. Operational Communication & Continuous Improvement

- Work closely with the Operations Manager and Warehouse team to coordinate daily returns.
- Communicate stock discrepancies, damages and delays promptly.
- Identify opportunities to improve returns processing, stock accuracy and warehouse efficiency.
- Implement consistent checking, sorting and put-away procedures.
- Support stocktakes and inventory reconciliation where required.
- Assist with general warehouse operations during quieter return periods or when additional support is required.

Key Performance Indicators (KPIs)KPIExpected OutcomeReturns AccuracyAll returned items counted and checked against job listsStock DiscrepanciesShortages and damages accurately recorded and promptly reportedReturns ProcessingEquipment checked and processed efficiently upon returnDock OrganisationReturns dock maintained in a clean, orderly and systematic mannerPut-Away EfficiencyEquipment correctly sorted and prepared for timely storageStock AccountabilityNo unidentified or unchecked stock left on the dockTeam ProductivityStaff coordinated effectively to maintain workflowDamage PreventionCareful handling to minimise additional damageSafety ComplianceSafe work practices and correct equipment operationSkills & Experience

Essential Requirements

- Current forklift licence (LF) — mandatory.
- Previous experience in warehouse operations, inventory control, logistics or a similar environment.
- Strong attention to detail and ability to accurately count,



check and reconcile returned stock.
- Excellent organisational skills, with the ability to maintain a clean, orderly and efficient returns dock.
- Experience supervising or coordinating warehouse staff.
- Ability to prioritise workloads and manage high-volume returns.
- Confidence using inventory management systems and job documentation.
- Strong communication and problem-solving skills.
- Physically capable of assisting with unloading, sorting and handling furniture and equipment.

Preferred Qualifications & Experience

- Order picker forklift licence (LO) — highly regarded.
- Experience in event hire, furniture logistics or equipment rental.
- Experience handling high-value, fragile or bulky furniture.
- Familiarity with Wueyo or similar hire and inventory management software.

Key Working Relationships

Internal

- Operations Manager
- Warehouse Supervisors and Team Members
- Delivery Drivers and Logistics Team
- Furniture Preparation and Maintenance Teams
- Inventory and Stock Control

External

- Transport contractors and delivery partners, where required.

Personal Attributes

The successful candidate will demonstrate:

- Accountability: Takes ownership of the returns dock and ensures all stock is accurately accounted for.
- Organisation: Maintains a structured, orderly workspace and efficient workflow.
- Attention to Detail: Identifies discrepancies, damage and missing items before stock is returned to storage.
- Hands-On Leadership: Leads by example and actively assists with physical warehouse duties.
- Efficiency: Works systematically to process high volumes of returns without compromising accuracy.
- Problem-Solving: Identifies issues early and takes appropriate action.
- Teamwork: Communicates clearly and collaborates effectively with warehouse and operations staff.
- Reliability: Consistently maintains high standards, even during busy operational periods.

Position Expectations

The Returns Dock Supervisor is expected to take full ownership of the returns process, from the moment equipment arrives at the warehouse until it has been accurately checked, sorted and prepared for put-away.

The key expectations are:

- Every item is accounted for. All returned equipment must be physically checked against the relevant job list.
- Every discrepancy is recorded. Missing, damaged or incorrect items must be documented and communicated promptly.
- Every item has a designated location. Equipment must be sorted systematically into the appropriate cleaning, maintenance or put-away area.
- The returns dock remains organised. Unchecked stock must not accumulate or obstruct daily operations.
- Stock moves efficiently back into the warehouse. Coordinate with the relevant teams to ensure equipment is processed and returned to storage promptly.
- No unchecked equipment is returned to available stock. All items must be verified before being cleared for their next hire.

Measure of Success

The Returns Dock Supervisor will be successful when the returns dock operates efficiently, all equipment is accurately accounted for, discrepancies are identified promptly and returned stock is organised and processed without unnecessary delays.

The ultimate objective is a clean, organised and efficient returns dock where every item is accounted for and equipment moves seamlessly back into the warehouse, ready for its next event.

Pay: $34.00 – $39.00 per hour

Work Location: In person

📌 Returns Dock Supervisor (Botany)
🏢 Simply Seated
📍 Botany