Business Development Manager – NDIS Provider

Location: South East Melbourne, VIC
Employment Type: Casual
Industry: Disability Support Services / NDIS

About CarePro

CarePro is a registered NDIS provider based in South East Melbourne, delivering disability support services to participants with a range of needs, including complex disabilities, psychosocial disabilities and mental health conditions.

We are seeking a motivated, results-driven Business Development Manager to help grow our organisation, expand our service delivery, build strong industry relationships and identify new business opportunities across Melbourne and regional Victoria.

This is a hands-on role suited to someone who understands the NDIS industry, enjoys networking and building professional relationships, and can turn opportunities into sustainable business growth. The successful candidate will also assist with operational administration, participant intake and staff recruitment.

Key Responsibilities1. Business Development and Growth

- Develop and implement strategies to grow CarePro's NDIS services and participant numbers.
- Build and maintain strong relationships with Support Coordinators, Specialist Support Coordinators, Psychosocial Recovery Coaches, Plan Managers, LACs, allied health professionals, hospitals, discharge planners and other referral partners.
- Proactively identify and pursue new business opportunities, referrals and service agreements.
- Promote CarePro's services, including community access, personal care, daily living assistance, psychosocial support, complex support needs, SIL and other accommodation-related services.
- Attend networking events, industry meetings, expos and stakeholder visits to build CarePro's professional network.
- Conduct outreach to referral partners and follow up on enquiries to convert opportunities into new participants.
- Identify opportunities to expand service delivery across South East Melbourne, greater Melbourne and regional Victoria.
- Monitor business development activities, referral pipelines, conversion rates and participant growth.

2. Participant Intake and Service Coordination

- Respond to participant, family and referrer enquiries professionally and promptly.
- Conduct initial intake discussions and gather relevant participant information.
- Coordinate initial assessments, risk assessments, support needs assessments and other intake documentation.
- Assist with preparing participant care plans, support plans and service agreements.




- Identify suitable support workers based on participant needs, preferences, location and required skills.
- Coordinate participant onboarding and liaise with internal staff to support a smooth commencement of services.
- Maintain accurate participant records and ensure documentation is completed in line with organisational procedures and applicable NDIS requirements.

3. Recruitment and Staff Administration

- Prepare and post job advertisements on platforms such as Indeed and other recruitment channels.
- Screen applicants, conduct initial interviews and coordinate recruitment activities.
- Assist with onboarding support workers and collecting required qualifications, checks and compliance documents.
- Verify relevant documentation, including NDIS Worker Screening Checks, Working With Children Checks where applicable, qualifications, First Aid and CPR certificates, driver's licences and other role-specific requirements.
- Maintain recruitment records and assist with matching suitable workers to participants.
- Provide general administrative support to management and operations as required.

4. Stakeholder Engagement and Service Quality

- Represent CarePro professionally when engaging with participants, families, support coordinators and other stakeholders.
- Maintain regular communication with referral partners and provide appropriate updates on service availability and participant onboarding.
- Work closely with management and operations to ensure new referrals can be supported safely and effectively.
- Identify service gaps and opportunities to improve participant experience and business performance.
- Ensure business development and intake activities align with CarePro's policies, privacy obligations, quality standards and NDIS regulatory requirements.

Essential Requirements

- Strong communication, networking and relationship-building skills.
- Demonstrated ability to generate leads, develop referral relationships and pursue business opportunities.
- Excellent organisational, administrative and time-management skills.
- Ability to manage multiple priorities and work independently.
- Strong written communication skills and attention to detail.




- Competent computer skills, including email, Microsoft Office and online recruitment platforms.
- A professional, proactive and commercially minded approach.

Desirable Experience

- Previous experience in the NDIS or disability services sector.
- Experience as a Support Coordinator, Specialist Support Coordinator, Psychosocial Recovery Coach, NDIS Business Development Manager, Intake Officer or similar role.
- Existing relationships with Support Coordinators, Plan Managers, allied health providers and other NDIS referral sources.
- Experience growing an NDIS provider or generating participant referrals and service enquiries.
- Understanding of NDIS funding, service agreements, participant onboarding and support delivery.
- Experience with recruitment, staff onboarding, care plans, risk assessments and participant documentation.
- Knowledge of complex support needs, psychosocial disability, mental health and Supported Independent Living (SIL) services.

The Ideal Candidate

We are looking for someone who is commercially minded, confident in building professional networks and genuinely understands the disability sector. You should be comfortable picking up the phone, meeting referral partners, attending networking events, following up leads and actively pursuing opportunities.

The ideal candidate will combine business development skills with practical NDIS knowledge and strong administrative capability. We are particularly interested in candidates who already have an established network within the NDIS sector or have demonstrated success in growing an NDIS or disability services business.

What We Offer

- An opportunity to play a key role in the growth of an established NDIS provider.
- A hands-on position with the ability to contribute directly to business strategy and expansion.
- A supportive working environment with direct access to management.
- Opportunities for career development and career progression.
- Competitive remuneration, negotiable based on experience and demonstrated capability.

How to Apply

If you have a passion for business growth, enjoy building relationships and have the skills to help expand an NDIS provider, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant NDIS experience, business development achievements and the networks or relationships you could bring to the role.

Job Types: Casual, Subcontract

Pay: $40.26 – $55.16 per hour

Work Location: In person

📌 Business Development Manager (BDM) - NDIS Sector (Narre Warren)
🏢 carepro
📍 Narre Warren