Reports directly to: Operations Manager/Supervisor
Reports Indirectly to: Courier Manager
Number of reporting relationships: 3
Employing entity: Capital Transport and Logistics Group Pty Ltd
Authority to act: This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager.
Number of staff reporting indirectly to this position: Various sub-contractors
Critical relationships (internal)
- National Operations Manager
- Courier Department
- Taxi Trucks Department
- Fleet Department
- Contacts Department
- Office and Administration Manager and Department
- Sales and Account Management Department
- Customer Service Department
- HR and HSEQ Department
- Return to Work Coordinator
Critical relationships (EXternal)
- Existing Sub-Contractors
Position Summary
As a Dispatch Officer, you will report directly to the Operations Manager/Supervisor and indirectly to the Courier Manager. You are responsible for using your best endeavours to ensure that 80% of jobs are picked up and delivered within the agreed timeframes. You must ensure that your allocation decisions comply with Company Policies and legislation with respect (but not limited) to Occupational Health and Safety, Work Health and Safety, and Heavy Vehicle National Law.
1. Key Responsibilities and Task List
1.1 Job allocation
- Use your best effort to ensure that 80% of jobs are picked up and delivered within the agreed timeframes below by following the Company job allocation processes:
*Extra grid allowance after 20 kilometres – SYD & MEL: 3 Minutes per kilometre. BNE, PER, ADL: 2 Minutes per kilometre
- Effectively allocate work to the courier fleet to ensure that service levels are consistently met. This includes:
- Proficiently operating a two-way radio by communicating clearly , professionally and concisely with sub-contractors at all times;
- Ensuring that jobs are allocated to the correct vehicle type and do not exceed the vehicle’s carrying capacity at any time;
- Ensuring all advance job bookings up until 8:00 am the next day are allocated and accepted by a sub-contractor;
- Co-ordinating the vehicle fleet to ensure an even fleet distribution across the metropolitan area;
- Ensuring clients are informed of any delays or issues in relation to their deliveries by escalating any job/booking issues including delays to the appropriate Customer Service Query Channel;
- Ensuring that all extended pick up times or delays in job completion are communicated to the relevant departments, where required;
- Ensuring that the appropriate ‘Ring Backs” are submitted on unallocated jobs, applying the most accurate and appropriate delay in minutes and the most relevant reason for the delay. Subsequent ring backs should take into consideration previous ring backs to ensure clients are updated and informed as to the progress of their job;
- Proactively reviewing all jobs booked to identify and promptly resolve any potential issues; and
- Ensuring sub-contractor PDA equipment is used correctly and efficiently
- Monitor and adhere to all restrictions that an injured or impaired sub-contractor may have. This includes but is not limited to sub-contractors participating in Return-to-Work programs. You must ensure that no jobs outside of these restrictions are allocated to the sub-contractor and elevate any non-compliances to the Return-to-Work Coordinator without delay
- Monitor sub-contractor hours of work and ensure that all sub-contractors adhere to the Company Fatigue Management Policy
Scheduling:
- - Review the fatigue management email upon receipt daily;
- Review driver workloads throughout the day, particularly post 2pm to ensure that the deliveries yet to be completed can be executed within the driver’s maximum work hours; and
- Re-distribute jobs as appropriate, where drivers may breach their maximum work hours
Regional:
- - Before allocating country work, you must assess whether the sub-contractor is likely to exceed their maximum hours or work prior to making any allocations;
- In all regional delivery allocations, you must confirm with the sub-contractor th
📌 Couriers - Dispatch Officer (Sydney)
🏢 Capital Transport Group
📍 Sydney
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