Job description
Agency Department of Logistics and Work unit Customer Service, Frontline Services

Infrastructure
Job title Motor Vehicle Registry Coordinator Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $120,877 - $130,039 Location Darwin
Position number 11620 RTF 359773 Closing 11/11/2026
Contact Officer Petra Holgate, Director Customer Service, phone (08) 8999 3156 or email [email protected]
About the agency www.dli.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=359773

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.

Primary objective
Provide leadership for efficient delivery of all Motor Vehicle Registry (MVR) services in the Northern Territory, including
urban, regional and remote offices as well as third party servicing partners. Effectively manage the MVR customer service
team and lead the identification, development and implementation of MVR business and service improvement initiatives.
Context statement
The MVR provides driver licensing and vehicle registration services across the Northern Territory through front counter
services, a contact centre, digital services and third-party servicing partners.
Key duties and responsibilities
1. Lead and coordinate MVR customer service operations ensuring customer focussed, and high performing regulatory

service provision across the NT.
2. Identify and propose solutions to issues related to timeliness,



quality or customer satisfaction issues including providing

input into policies, procedures and staff training.
3. Contribute to the design of projects to modernise MVR service delivery and lead implementation in line with

Government direction.
4. Lead a high performing team to manage a large customer service workforce across several locations, including driving

regular recruitment, performance, employee relations and work health and safety activities.
5. Develop and maintain cooperative relationships with key internal and external stakeholders to achieve mutually

beneficial results.
6. Prepare and review a range of high-level correspondence, memorandums and briefings.
Selection criteria
Essential
1. Proven successful middle management experience with an emphasis on quality service delivery, preferably in a

regulatory environment.
2. Strong interpersonal skills to mentor and support leaders, foster effective teamwork and create a culture of continuous

learning and development.
3. Demonstrated ability to appropriately interpret and apply legislation, policy and procedures.
4. Demonstrated strong written and oral communication skills suited to engaging with the public.
5. Ability to analyse data and prepare concise and clear reports, correspondence and documentation to meet record

keeping requirements of a regulatory environment.
6. Ability to work independently, manage pressure, respond to change and meet deadlines in a fast-paced environment.
7. Experience in rostering, staff management and monitoring team performance.
Desirable
1. Sound knowledge of driver licensing and vehicle registration legislation, policy and procedures.
2. Qualification in business administration, management, leadership, human resources or similar field.
Further information
The successful applicant may be required to provide a National Police Criminal History Check prior to commencement. The
successful applicant must be able and willing to travel to regional offices as required.

📌 Motor Vehicle Registry Coordinator (Darwin)
🏢 Department of Logistics and Infrastructure
📍 Darwin