- Manage daily administrative operations and general office duties.
- Handle incoming phone calls, emails, customer enquiries and quote requests.
- Prepare, send and follow up on moving quotes, invoices and payments.
- Maintain accurate customer records, job details and company documentation.
- Manage bookings, schedules and job allocations for drivers and removalist teams.
- Coordinate with customers, drivers, subcontractors and third-party booking platforms.
- Confirm pickup and delivery addresses, moving dates, access details and job requirements.
- Monitor deposits, outstanding payments, cancellations and booking confirmations.
- Maintain organised spreadsheets, job trackers and administrative records.
2. Removalist Operations & Job Coordination
- Schedule local and interstate removal jobs.
- Allocate suitable trucks, staff and equipment according to job requirements.
- Coordinate daily operations to ensure jobs run smoothly and on time.
- Communicate job updates, arrival times and changes to customers and moving teams.
- Monitor job progress and resolve scheduling issues as they arise.
- Ensure customer requirements and special handling instructions are communicated to the team.
- Manage booking enquiries through platforms.
- Follow up with customers after completed moves to request feedback and reviews.
3. Google Ads Management
- Create, manage and optimise Google Ads campaigns to generate recent leads and bookings.
- Conduct keyword research targeting removalist and interstate moving services.
- Monitor advertising budgets, campaign performance and cost per lead.
- Track phone calls, website enquiries, quote requests and conversions.
- Review search terms and add negative keywords to reduce irrelevant advertising spend.
- Test and improve ad copy, headlines, landing pages and calls to action.
- Monitor campaign results and prepare regular performance reports.
- Identify opportunities to improve return on advertising spend and increase qualified enquiries.