Company: My Help Services
Location: Melbourne, Victoria
Employment Type: Full-time / Part-time
Reporting To: Operations Manager

About My Help Services

My Help Services is a registered Support at Home and NDIS provider delivering aged care, disability support and community services across Melbourne and regional Victoria.

We are looking for an organised and reliable Rostering & Service Coordinator to support our clients and care team.

About the Role

The Rostering & Service Coordinator will be responsible for organising staff rosters, coordinating client services and ensuring shifts are filled and delivered on time.

You will communicate regularly with clients, families, Care Workers and Support Workers to ensure services run smoothly.

Key Responsibilities

- Prepare and manage daily and weekly staff rosters.
- Match Care Workers and Support Workers with clients based on location, availability, skills and client needs.
- Organise Personal Care, Domestic Assistance, Community Access and other client services.
- Manage staff cancellations, sick leave and last-minute roster changes.
- Find replacement workers for unfilled or cancelled shifts.
- Communicate roster changes with clients and staff.
- Coordinate new client service commencement.
- Monitor scheduled services and follow up on missed or cancelled shifts.
- Maintain accurate client and staff information in the rostering system.
- Respond to client and worker enquiries professionally.
- Report client concerns, incidents or changes in care needs to management.
- Work closely with the Operations and Care teams to ensure smooth service delivery.
- Maintain client privacy and confidentiality.




- Follow My Help Services policies and relevant NDIS and aged-care requirements.

Essential Requirements

- Previous experience in rostering, scheduling, administration or service coordination.
- Experience in NDIS, aged care, disability or community services is preferred.
- Valuable communication and customer-service skills.
- Strong organisation and time-management skills.
- Ability to manage multiple tasks and changing priorities.
- Good computer and data-entry skills.
- Ability to solve rostering and staffing issues quickly.
- Professional, reliable and team-focused attitude.
- Current Australian working rights.

Desirable

- Previous experience working with an NDIS or aged-care provider.
- Knowledge of Support at Home services and NDIS Rostering.
- Experience using rostering or care-management software.
- Understanding of Care Worker and Support Worker compliance requirements.
- Knowledge of the SCHADS Award is an advantage.

What We Offer

- Supportive and friendly working environment.
- Training and ongoing support.
- Opportunity to work with both Support at Home and NDIS services.
- Career development opportunities within a growing organisation.
- Meaningful work supporting clients and care workers.

How to Apply

Please submit your current résumé and a short cover letter outlining your relevant rostering, administration or service coordination experience.

Join My Help Services and help us deliver reliable, high-quality care to our clients across Victoria.

Pay: $27.00 – $32.00 per hour

Expected hours: No more than 30.0 per week

Work Location: Hybrid remote in Melbourne VIC

📌 Rostering & Service Coordinator (Melbourne)
🏢 My Help
📍 Melbourne