Administration Officer – Towing & Transport

Location: Brooklyn, VIC
Pay Rate: $36.81 per hour
Hours: Monday to Friday, 9:00am – 5:00pm
Job Type: Casual / Ongoing with the potential for full-time employment for the right candidate
No Weekends!

Join a Growing Towing & Roadside Assistance Business

About Our Client

Our client is a well-established and trusted towing and roadside assistance company based in Brooklyn, Victoria, servicing Melbourne’s western suburbs and surrounding areas.

Operating a qualified fleet 24/7, they provide reliable towing, roadside assistance and accident recovery services to private motorists and commercial clients. They pride themselves on professionalism, integrity and the safe handling of every vehicle.

About the Role

We are seeking an organised, customer-focused Administration Officer to join our client's team in Brooklyn.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment and can confidently manage customer enquiries, coordinate job dispatch, process invoices and maintain accurate records.

You will play a key role in supporting the daily operations of the business, ensuring drivers are informed, customers receive excellent service and all administrative tasks are completed accurately and efficiently.

Key Responsibilities

Customer Service & Reception

- Act as the first point of contact for customers via phone, email and in person.
- Respond to enquiries professionally and gather relevant information for towing and roadside assistance jobs.
- Maintain a professional and helpful telephone manner.

Job Dispatch & Coordination

- Liaise with tow truck drivers to allocate jobs and monitor progress.
- Provide customers with updates regarding job status and estimated arrival times.
- Maintain accurate job logs and utilise dispatch software.





Administration & Data Entry

- Enter job details, customer information and payments into company systems.
- Maintain accurate electronic and paper records.
- Prepare job sheets, incident reports and other relevant documentation.

Invoicing & Accounts

- Generate invoices for completed jobs and process customer payments.
- Follow up on outstanding accounts when required.
- Assist with reconciling daily cash and EFTPOS transactions.

Compliance & Office Support

- Maintain accurate records in line with company policies and privacy requirements.
- Assist with compliance documentation, rostering, HR paperwork and timesheet processing.
- Manage office supplies and assist with general office administration.
- Communicate effectively with drivers, customers, insurance companies and other stakeholders.

Problem Solving & Teamwork

- Handle customer complaints and resolve issues professionally.
- Support management and team members during busy periods.
- Contribute to a positive, collaborative and efficient working environment.

Skills & Experience Required

To be successful in this role, you will have:

- Minimum 2 years' administration experience, ideally within transport, logistics, automotive or a similar industry.
- Minimum 2 years' invoicing experience.
- At least 1 year of Microsoft Excel experience.
- Strong computer skills, including Microsoft Word and Outlook.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.




- The ability to multitask and manage competing priorities.
- Experience with data entry, record keeping and customer service.
- A professional telephone manner and a customer-focused approach.
- The ability to work independently and as part of a team.
- An understanding of compliance requirements is advantageous.
- Familiarity with Altona Meadows and Melbourne's western suburbs is desirable.
- A valid driver's licence is preferred but not essential.

What's on Offer?

- $36.81 per hour
- Monday to Friday, 9:00am – 5:00pm.
- NO WEEKENDS!
- Casual employment with the potential to transition into a full-time position.
- Professional development and training opportunities.
- A supportive team environment.
- The opportunity to join an established and growing transport business.

Essential Requirements

- Australian work rights are required.
- Minimum 3 years' of MYOB experience .
- Minimum 5 years' administration experience.
- Minimum 3 years' invoicing experience.
- Minimum 1 year of Microsoft Excel experience.
- Minimum 2 years' Compliance experience.

Ready to Apply?

If you're an experienced administrator who thrives in a busy environment, enjoys coordinating daily operations and takes pride in delivering excellent customer service, we'd love to hear from you!

Apply today to secure this opportunity!

Pay: $36.81 per hour

Expected hours: 38.0 per week

Ability to commute/relocate:

- Brooklyn VIC 3012: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- MYOB: 3 years (Required)
- Administrative duties : 5 years (Required)
- Invoicing : 3 years (Required)
- Microsoft Excel: 1 year (Required)
- Compliance management: 2 years (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Administrative Assistant (Brooklyn)
🏢 CP Recruitment
📍 Brooklyn