Complex Care Coordinator

Guiding Light Care Group | Newcastle & Hunter Region, NSW

About Us

Guiding Light Care Group is a registered NDIS provider specialising in supporting people with complex disabilities, significant mental health conditions and behaviours of concern.

Our philosophy is simple: Recovery through relationships.

We are committed to delivering high-quality, person-centred support that promotes independence, safety and meaningful improvements in quality of life.

About the Role

We are seeking an experienced and motivated Complex Care Coordinator to join our growing team.

You will be responsible for overseeing a small caseload of highly complex NDIS participants, ensuring their supports are safe, coordinated, responsive and tailored to their individual needs.

This is a hands-on coordination role involving intensive participant oversight, multidisciplinary collaboration, risk management and leadership of frontline support teams.

You will work closely with participants, families, support workers, Behaviour Support Practitioners, allied health professionals and other stakeholders to ensure effective service delivery and positive participant outcomes.

Key Responsibilities

- Coordinate and oversee supports for a small caseload of highly complex NDIS participants.
- Provide day-to-day guidance, supervision and support to frontline disability support workers.
- Coordinate multidisciplinary care and maintain strong communication with relevant stakeholders.
- Develop, implement and review individualised care plans, support strategies and risk assessments.
- Monitor participant wellbeing, behavioural presentations and emerging risks.
- Respond proactively to incidents,



behavioural escalations and changes in participant needs.
- Ensure effective implementation of Behaviour Support Plans and other clinical recommendations.
- Support staff training, competency development and consistent implementation of participant-specific strategies.
- Monitor service quality, documentation and compliance with NDIS Practice Standards.
- Build positive, therapeutic relationships with participants while promoting choice, independence and dignity.

About You

We are looking for someone who is organised, proactive and confident working with people who have highly complex support needs.

Essential Requirements:

- Experience working with people with complex disabilities, mental health conditions or behaviours of concern.
- Strong communication, organisation and problem-solving skills.
- Ability to coordinate multiple stakeholders and manage competing priorities.
- Sound understanding of person-centred care, safeguarding and risk management.
- Ability to work independently and demonstrate sound professional judgement.
- Current driver's licence.
- NDIS Worker Screening Check, or willingness to obtain one.

Highly Desirable:

- Qualifications in Nursing, Social Work, Psychology, Allied Health, Disability or a related discipline.




- Experience in Supported Independent Living (SIL) or complex community-based care.
- Experience coordinating supports for participants with significant psychosocial disabilities or high-risk behaviours.
- Knowledge of Positive Behaviour Support and restrictive practice requirements.
- Previous experience in care coordination, team leadership or complex case management.

What We Offer

- A small participant caseload allowing you to provide intensive, individualised coordination.
- A diverse and rewarding role working with participants who have complex and interesting support needs.
- Professional autonomy within a supportive multidisciplinary environment.
- Opportunities for ongoing career development and career progression.
- A collaborative team that values initiative, accountability and continuous improvement.
- Competitive remuneration based on experience and qualifications.

Why Join Guiding Light?

At Guiding Light, we believe effective complex care requires more than simply organising supports. It requires strong relationships, proactive problem-solving, sound clinical judgement and a genuine commitment to improving people's lives.

We are looking for someone who takes ownership of their work, enjoys solving complex problems and is passionate about achieving meaningful outcomes for participants.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience.

Join Guiding Light Care Group and help us make a meaningful difference in the lives of people with complex support needs.

Pay: From $75,000.00 per year

Work Location: Hybrid remote in Wallsend NSW

📌 Complex Care Coordinator (Wallsend)
🏢 Guiding Light Care Group
📍 Wallsend