REPORTS TO: Designated Radiographer

EMPLOYMENT TYPE/STATUS: Part Time/Casual

LOCATION: Footscray

CLASSIFICATION: Level 6

DATE REVIEWED: October 2026

Team Overview

The Quality and Clinical Care Team is responsible for enabling the delivery of best practice
and consistent clinical and client care across BreastScreen Victoria.

This responsibility translates to the following key functions:
1. Facilitate continuous quality improvement and clinical governance through the

provision of advice to BreastScreen Victoria services including Screening Services,
Reading and Assessment Services and the BreastScreen Coordination Unit.

2. Support and manage screening services directly run by BreastScreen Victoria,
including fixed screening sites and the Mobile Screening Service.

The Quality and Client Care Team is responsible for:

- Ensuring services are delivered in accordance with the Quality Management and

Risk Management Frameworks, individual clinical policies and guidelines and the
BreastScreen Australia National Accreditation Standards.

- Development, implementation and review of standard operating

procedures to provide consistency of service.
- Management of service partnerships to drive quality improvement
- Monitoring and reporting service performance to NAS
- Supporting services with state-wide and site-specific projects
- Management of client feedback, compliments and complaints processes

Role Objective

In conjunction with another Radiographer, Mammographic Technologist, receptionist, or alone
as required, be responsible for the efficient operation of a screening service that includes the
attainment of high standards of mammography quality and client support, as well as care,
maintenance and quality assurance of the mammography equipment.

Support a sustainable business model; perform to achieve target and budget on time and to
schedule. Identify any continuous improvement opportunities or potential risks, relative to
processes, policies or technologies, which may impact on the Service and/or staff.

Comply with NAS, safety, quality and professional certification requirements at all times as
relative to both screening processes and equipment. Work cooperatively with the Reading
and Assessment Service (RAS) and BSV staff to facilitate ongoing improvement to service
quality.

Key Responsibilities – Include but not limited to:
\

Key Responsibility
Client Centric Care
Provide Client Centric care to all women at each contact point

a) Show consideration of client concerns/anxiety. Inform women of what to expect,
request client to notify radiographer if experiencing any pain and ensure client is
aware of their right to stop screening at any stage.

1 b) Create a caring and empathetic environment for all clients.
c) Communicate in a constructive and diplomatic way
d) Contribute to positive promotion of BreastScreen in local areas in both daily activities

and as requested
e) Client contact as requested

Clinical Requirements

a) Mammography screening

- Perform screening mammograms as per daily schedule
- Focus on high quality images in accordance with NAS

2
b) As an experienced Radiographer provide clinical supervision (indirect or direct) of any

clinical staff with less experience, providing advice and support relative to; business
systems, processes, policies and (at times) complex operation of equipment and/or
computers.

Key Responsibility

Reception and data management
Support reception duties; including

a. greeting clients, data entry, assist with form completion and answering
queries to ensure women feel comfortable and informed of the processes.

b. Present a polite and sincere manner, being mindful of people’s disposition and
3

appreciate the impact emotions may have on people’s manner
c.



Monitor and coach receptionists with less experience, providing advice and

support relative to; data accuracy, business systems, processes, policies and
(at times) complex operation of equipment and/or computers.

Equipment care and QA

a) Perform all routine QA procedures, including those specified in the NAS, in accordance
with the manufacturer’s instructions and service procedures manuals.

4
b) Immediate notification of equipment faults to key personnel and resolution

assistance

Teamwork
a) Assist with new staff orientation (including Locums) of the Service and related

procedures and protocols
5

b) Seek to support others and use initiative to ensure smooth operation and excellent
service delivery to BSV clients.

Professional Development

a) Undertake continuous professional development to ensure compliance with NAS and
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provision of a high-quality screening service.

Other duties as required from time to time to grow and develop the BreastScreen client base
7 and support the expected outcomes of the Service.

Level of Supervision and Independence

Reporting to the Designated Radiographer for the Service, Radiographers receive additional
management support via regular telephone contact and onsite visits as provided by the Direct
Services Program Manager and State Radiographer Radiographers can be required to practice in
isolation from other professionals within their area of expertise and are expected to be competent
in the role and require no direct supervision whilst performing in the role once trained.

It is expected that Radiographers will work effectively both autonomously and within a team.. This
role may involve monitoring, coaching and educating other radiographers and/or others in the

team with less experience including providing advice and support on business systems, processes
and (at times) complex operation of equipment and/or computers.

It is expected that Radiographers have the capacity to resolve problems that require a degree
of original and independent thinking and may be required to handle difficult work situations
with the necessary skills to produce effective outcomes for BSV. Professional skills, knowledge
and a proficiency in a specialised field gained through formal qualifications and experience,
is required to perform in the role effectively and to assist in providing technical advice to
others.

The employee must be able to work collaboratively with colleagues at all levels of the
organisation. Well-developed interpersonal and negotiating skills, excellent communication
abilities and a high degree of personal accountability are essential for the role.

Key Behaviours and Values

At BreastScreen Victoria, our values are more than words on a page; they reflect who we are
and how we work. Our values inform our everyday decisions. They guide how we interact,
solve problems, support clients, and contribute to a strong, unified team.

From the way we support each other to how we welcome and care for our clients, our values
of Caring, Respect, Collaboration, Inclusion, and Excellence form the foundation of our
workplace culture.

BreastScreen Victoria provides positive guidelines around key behaviours and values to
ensure the work of all employees is effective, respectful and contributes to the positive culture
of our organisation. Adherence to the BSV Performance Behaviours Dictionary, Code of




Conduct and other relevant organisational policies and procedures is an ongoing
requirement of the role.

Key Selection Criteria

Academic Qualifications
ESSENTIAL

Tertiary qualifications acceptable to the Skilled Accreditation and Education Board of
the Australian Society of Medical Imaging and Radiation Therapy (ASMIRT)
Registration from the Medical Radiation Practice Board of Australia to practice in the state
of Victoria in accordance with the Health (Medical Radiation Technologists) Regulations of
1997. Supported through AHPRA
Certificate Mammography Practice (CMP) – or completion within 12 months of
commencement. Renewal required every 3 years

Academic Qualifications
Current Radiation User License from Victorian Department of Health

Technical Abilities & Skills
ESSENTIAL DESIRABLE

Previous experience working in Hologic platform experience
mammography
Commitment to complete appropriate • Current Victorian driver’s license
continuing professional development to
achieve/maintain accreditation in
mammography
Microsoft Office Suite

Personal Abilities & Behaviours

ESSENTIAL

Commitment to improving performance

- Demonstrated ability to negotiate and problem solve effectively
- Highly developed communication skills both written and verbal
- Excellent organisational and time management skills.
- Demonstrated capacity to self motivate and find solutions to meet project objectives.
- Demonstrated ability to work both autonomously or in a team environment where

appropriate.

- Ability to interact and work collaboratively with all levels of the organisation

Relationships

INTERNAL EXTERNAL

IT Service Desk RAS Designated Radiographer
Quality and Clinical Care Team Equipment Vendors
Program managers

Diversity & Inclusion

We are committed to promoting diversity, inclusivity and accessibility within our workplace,
and encourage people from diverse communities and backgrounds to apply for roles at
BreastScreen Victoria. This includes (but is not limited to): people from multicultural

backgrounds; LGBTIQA+ communities; Aboriginal and Torres Strait Islander peoples; and
people with disability.

BreastScreen Victoria have a number of policies, procedures and systems that promote
inclusive behaviours throughout our workforce. They are all key indicators for successful
performance in this role.

About BreastScreen Victoria

Our Program

BreastScreen Victoria operates across a network of permanent and mobile screening clinics and
assessment services to provide high-quality and inclusive care for the Victorian community.

Our program is client-focused, embedding client input and feedback at every stage.
Our services are quality assured and accredited under the BreastScreen Australia National
Accreditation program, and our performance is measured against the National Accreditation
Standards.

Strategic Plan 2025-2029

Our Strategic Plan for 2025–2029 sets a bold vision and purpose, guiding our organisation
toward a future of no deaths from breast cancer in Victoria.

This Plan is closely aligned with the Victorian Cancer Plan and the Australian Cancer Plan, both
of which emphasise inclusive participation in breast cancer screening and enhancing
outcomes across priority populations.

Our people are at the heart of everything we do. This Plan highlights the focus and investment
needed to build a supported, adaptable workforce, with strong program and clinical leadership
and new capabilities, both now and into the future.

Developed through extensive consultation with consumers, service providers, staff, partner
organisations, and government stakeholders, this Plan reflects a shared commitment to
delivering equitable, high-quality breast screening services for all.

📌 Radiographer (Footscray)
🏢 BreastScreen Victoria
📍 Footscray