Are you an experienced dental receptionist who enjoys creating a welcoming patient experience and keeping a busy practice running smoothly? We are looking for a friendly, organised and proactive Dental Receptionist to join our team at Glengowrie Dental.
Glengowrie Dental is a modern, well-established practice committed to providing high-quality, patient-centred dental care in a welcoming and professional environment. We pride ourselves on our supportive team culture, advanced dental technology and commitment to excellent patient service.
We are seeking someone who understands the day-to-day operations of a dental practice and can confidently manage front desk responsibilities while providing exceptional care and service to our patients.
About the Role
As the first point of contact for our patients, you will play an important role in creating a positive experience from the moment they contact or walk into our practice.
Your responsibilities will include:
- Welcoming patients and providing friendly, professional front desk service.
- Managing appointments, confirmations, cancellations and patient recalls.
- Answering phone calls, responding to enquiries and managing email correspondence.
- Coordinating the appointment book efficiently to maximise clinician productivity.
- Processing payments, preparing invoices and handling health fund claims.
- Explaining treatment estimates, payment options and general practice fees to patients.
- Maintaining accurate patient records and updating information in the practice management system.
- Following up on outstanding treatment plans and assisting with rebooking patients.
- Liaising with dentists, dental assistants and other team members to ensure smooth daily operations.
- Managing patient enquiries and concerns with professionalism, empathy and discretion.
- Supporting general administrative duties and contributing to the efficient running of the practice.
About You
We are looking for someone who has:
- Previous experience in a dental reception or front desk role and a sound understanding of dental practice operations.
- Excellent communication and interpersonal skills, with a warm and approachable manner.
- Strong organisational skills and the ability to multitask in a busy environment.
- Confidence managing appointment books, patient recalls and treatment follow-ups.
- Experience with dental billing, payment processing and private health insurance claims.
- Strong attention to detail and the ability to maintain accurate patient records.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- A professional, reliable and patient-focused attitude.
- Good computer skills and the ability to learn practice management software quickly.
- An understanding of patient confidentiality and privacy requirements.
What We Offer
- A welcoming, up-to-date dental practice with advanced technology.
- A friendly and supportive team environment.
- The opportunity to contribute to improving practice systems and patient experience.
- A varied role where your organisational skills and initiative will be valued.
- Competitive remuneration based on experience and suitability.
How to Apply
If you are an experienced dental receptionist who takes pride in delivering excellent patient service and keeping a dental practice organised and efficient, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your relevant dental reception experience.
Join the Glengowrie Dental team and help us deliver an exceptional experience for every patient.